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Mercier Consultancy Group

Danish Speaking Fitbit Customer Support Specialist - Danish

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • A valid European Union passport is mandatory.
  • Strong enthusiasm for the fitness and wellness industry and wearable technology.
  • Excellent communication and problem-solving skills in a fast-paced environment.
  • Availability for on-site work in Sofia.

Responsibilities

  • Provide high-quality customer support to Danish-speaking users regarding Fitbit fitness trackers and smartwatches.
  • Troubleshoot technical issues related to wearable synchronization, battery life, and app connectivity within the fitness and wellness ecosystem.
  • Offer personalized guidance on using health metrics such as heart rate monitoring, sleep tracking, and activity logging.
  • Document user inquiries and resolutions in the customer relationship management system.
  • Stay updated on software updates and fitness trends to provide accurate, industry-relevant advice.
  • Collaborate with international team members to share best practices and improve the user experience.

About the Company

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