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Merck

Makes medicines, vaccines and animal treatments

Technical Support Specialist

Full-TimeUpdated on 10/15/2026Deadline 10/30/26
No salary listed
Mid
Bachelor's
Santiago de Querétaro, Qro., Mexico+4 moreMore locations: San Luis Potosi, Mexico | Guadalajara, Jalisco, Mexico | Leon, Guanajuato, Mexico | Mexico City, CDMX, Mexico
In PersonTravel requirements are 50%; travel across the listed service area is required.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 3 years of experience in similar technical support and livestock solutions roles.
  • A bachelor's-level or technical qualification in Engineering, Information Technology, Electronics, Mechatronics, Telecommunications, Animal Science, Veterinary Medicine, Agribusiness, or a related field; relevant equivalent experience may be considered.
  • Intermediate English proficiency.
  • Availability to travel and work across the service area, including Querétaro, San Luis Potosí, Jalisco, and Guanajuato.
  • A valid driver's license.
Responsibilities
  • Serve as the primary national technical support contact for the Technology Solutions portfolio, providing responsive customer care, diagnostics and troubleshooting, field service, and incident resolution to ensure customer satisfaction, solution reliability, and an excellent customer experience.
  • Provide first-line support and technical assistance through authorized channels.
  • Manage support cases from intake through resolution, documentation, and closure.
  • Diagnose and resolve issues related to software, hardware, connectivity, and technology.
  • Escalate and coordinate complex technical cases with regional and global support teams.
  • Provide on-site support, installations, diagnostics, repairs, and technical field services.
  • Monitor and prioritize support requests according to severity, customer impact, and business risk.
  • Collaborate with Customer Success, Commercial, and Technical Services teams to improve customer outcomes.
  • Identify recurring issues, root causes, and continuous-improvement opportunities.
  • Contribute to knowledge management, self-service resources, and support documentation.
  • Ensure compliance with company policies, service processes, data governance, and quality standards.

About the company

Merck develops prescription medicines, vaccines and veterinary treatments for patients, health systems and animal owners worldwide. Its vaccine portfolio includes Gardasil 9, which helps prevent cancers and other diseases caused by several types of human papillomavirus. The company takes potential treatments through laboratory research and clinical trials, then manufactures and sells approved products to drug distributors, hospitals, physicians and governments. Its animal health division sells medicines and vaccines to veterinarians, farmers and pet owners, while selected drug partnerships also earn shared profits or royalties. Founded in 1891, Merck is headquartered in Rahway, New Jersey.

Company Size

10,001+

Company Stage

IPO

Headquarters

Rahway, New Jersey

Founded

1891

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Simplify's Take

What believers are saying

  • U.S. employees build retirement benefits: Merck pairs a defined benefit pension with a matching 401(k).
  • Scientists work within a large research network: Merck reports approximately 24,700 employees in R&D.
  • Animal health adds growth: August 2026 results report Q2 sales of $1.8 billion, up 8% year over year.

What critics are saying

  • Job security faces cuts: Merck's active restructuring program eliminates roles and shrinks its global real estate footprint.
  • Keytruda protection narrows: its main U.S. patent expires in 2028, with additional patents expiring in 2029.
  • Revenue is concentrated: August 2026 results show Keytruda products generated $8.4 billion of Merck's $16.6 billion Q2 sales.

What makes Merck unique

  • Merck extends into farm technology: SenseHub continuously monitors livestock for behavioral and physiological changes.
  • Merck publishes open medical knowledge: its Manuals give clinicians and patients free online references.
  • Merck's donation commitment is open-ended: Mectizan supplies for river blindness continue for as long as needed.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Vacation
  • Paid Sick Leave
  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

-19%

1 year growth

-20%

2 year growth

-20%
Yahoo Finance
Oct 19th, 2026
Merck and AbbVie shares jump 39% and 24% in 2026 as dividend picks for a decade

Healthcare stocks are rebounding in 2026, led by Merck and AbbVie. Merck shares have climbed 39% and AbbVie's 24%, against about 12% for the S&P 500. Merck's second-quarter revenue rose 5% to $16.6 billion, beating Wall Street estimates. Keytruda sales hit $8.4 billion, though the drug will likely lose patent exclusivity by 2028. A subcutaneous version, Keytruda Qlex, may help retain market share. Merck's forward dividend yield is 2.3%. AbbVie's revenue grew 10.2% to almost $17 billion, with adjusted earnings per share up 22.9% to $3.65. Skyrizi and Rinvoq sales each rose about 24%, and neither faces US competition until 2033 and 2037 respectively. AbbVie has raised its dividend for 54 straight years, including its time as part of Abbott Laboratories.

Spot On Pennsylvania
Oct 16th, 2026
Merck expands near philadelphia as riverside plant winds down.

Merck expands near philadelphia as riverside plant winds down. RIVERSIDE - While Merck is closing its longtime manufacturing operation in Northumberland County, the pharmaceutical company is preparing a major expansion elsewhere in Pennsylvani... Discover more Get Sports Gear Discover more Read Daily News

Yahoo Finance
Oct 15th, 2026
Merck pivots from Gardasil woes to new drugs as revenue hits $16.6B

Merck has shifted its focus from the struggling GARDASIL vaccine to new medicines. On its August 4, 2026 earnings call, executives highlighted the FDA approval of LIPFENDRA, the first oral PCSK9 inhibitor, and positive Phase III results for sac-TMT. GARDASIL still brought in $1.2 billion in the second quarter of fiscal 2026, about 7% of Merck's $16.6 billion revenue. A year earlier, its sales had fallen 55% to $1.1 billion. Total revenue rose 5.1%. WINREVAIR sales reached $525 million, and CAPVAXIVE sold $142 million. Profit is the concern. Operating margin for the twelve months to June 2026 was 10.5%, against 31.2% a year earlier. Merck raised its revenue outlook but cut profit guidance because of a charge tied to buying Terns Pharmaceuticals.

Access Media
Oct 15th, 2026
Merck unveils $500M research building at West Point campus in Upper Gwynedd.

Merck unveils $500M research building at West Point campus in Upper Gwynedd. Merck officially introduced a $500 million, 120,000-square-foot research building featuring automated robotics systems and AI technology to its West Point campus Wednesday. The two-story building, called the Advance Bioanalytical Facility, was designed to streamline the analysis of biological samples from Merck's clinical development programs. Gov. Josh Shapiro joined Merck executive leadership, federal and state government officials and local community partners for Wednesday's ribbon-cutting ceremony. "My Administration has made life sciences a key part of our economic development strategy here in Pennsylvania - and Merck's major investment in Montgomery County is another major win for the Commonwealth," said Shapiro in a news release. "We are proud to partner with Merck as they expand their operations in Montgomery County, advance cutting-edge research and manufacturing, and create new opportunities for thousands of Pennsylvanians. The life sciences industry is booming in Pennsylvania and I am committed to winning more investments like this and making sure our Commonwealth remains a national leader in innovation, medicine and manufacturing." Pennsylvania secured $5 million in funding to support Merck's local expansion plans through the state's Redevelopment Assistance Capital Program. The Montgomery County facility's debut comes as fellow pharmaceutical firms GSK, Johnson & Johnson, Eli Lilly and Co. and TerraPower move forward with their own expansion projects in Greater Philadelphia, according to the Philadelphia Business Journal. Alema Galijatovic-Idrizbegovic, vice president for preclinical development and West Point site lead for Merck Research Laboratories, told the Journal that the Advance building will be home to between 150 and 200 scientists when fully operational. She expects that to happen by the end of this year or early in 2027. "It will be a combination of upskilling [existing employees] and attracting new talent," Galijatovic-Idrizbegovic said. "Given the investment we are making around robotics and automation, we expect to be attracting talent in engineering, robotics, computer science, bioinformatics and data science." The Advance building is in the center of Merck's 400-acre West Point Campus at 770 Sumneytown Pike in Upper Gwynedd. "It's surrounded by both our research and development and our manufacturing facilities," she said. "It's really a bridge between discovery and delivery of the medicine to patients." Galijatovic-Idrizbegovic told the Journal that the investment in robotics, automation and data sample management was made to support Merck's "robust and diverse" pipeline. Merck is also investing $50 million in its research and development facilities at the Spring House Innovation Park in Lower Gwynedd. The projects are part of the overall $2.9 billion that Merck is spending on new construction, renovations and other improvements in Montgomery County, according to the Journal. The company employs about 12,000 people at the West Point campus and 14,000 overall in Pennsylvania. Last year, Merck said it plans to spend more than $70 billion to expand its domestic manufacturing and research operations in the U.S. Merck's completion of its Advance Bioanalytical Facility sets the stage for $5.7 billion in large-scale building projects announced this year by other pharmaceutical firms expanding in the region, according to the Journal. Hannah Nguyen is an award-winning journalist and Managing Editor at Fideri News Network, writing for North Penn Now, Central Bucks Now, and Wissahickon Now. Her writing has been featured in publications such as the Boston Globe, the Philadelphia Inquirer, and the Berkeley Beacon, among others. She's covered everything from windows falling from high-rise luxury apartment buildings, Emerson College's pro-Palestinian encampment, and how Gen Z uses TikTok as a search engine. Nguyen is a North Penn '21 graduate and received her Bachelor's in Journalism from Emerson College, where she led the student paper during her final semester and was recognized by news oulets nationwide for her student journalism. To see more of her work, visit hannahcnguyen.com. For tips/story ideas, contact [email protected].

CNBC
Oct 14th, 2026
Merck CEO expects Moderna cancer vaccine's six-week production time to shorten

Merck chief executive officer Rob Davis expects the company's personalised cancer vaccine with Moderna to become faster to make over time. He told CNBC the current timeline is six weeks, from sequencing a patient's tumour to delivering the shot to the hospital. "I do think over time you're going to see that timeline shortened," Davis said. For now, the focus is on readying supply and the market. The vaccine targets the mutations in each patient's tumour and is paired with Merck's immunotherapy Keytruda. In August, the companies released positive initial late-stage data in melanoma patients. Trials are also under way in lung, bladder, and kidney cancers. Davis spoke as Merck opened its 120,000-square-foot research facility, Advance, in West Point, Pennsylvania.