BPI Project Specialist - Cyber & Data Resilience

The Cyber BPI Project Specialist is a full-time role responsible for coordinating and driving the day-to-day execution of business process improvement initiatives across CDR. The position will bring structure, visibility, and delivery discipline to cross-functional projects focused on process simplification, standardization, automation, data quality, operating-model improvement, and measurable business outcomes.

Based in Bangalore, this role will report to the Lean Six Sigma Black Belt Leader and/or the overall Cyber BPI Program Manager, subject to the final program structure. The Project Specialist will work closely with workstream leaders, process owners, Cyber operations teams, technology and platform partners, and global delivery stakeholders to maintain plans, manage dependencies, resolve issues, and move initiatives from analysis through implementation and sustainment.

Key Responsibilities

Project Planning and Delivery

• Develop and maintain integrated project plans, milestones, deliverables, dependencies, and implementation schedules for assigned BPI initiatives.

• Coordinate day-to-day execution across business, operations, technology, data, and change-management workstreams.

• Track actions, decisions, risks, issues, assumptions, and dependencies, ensuring owners and due dates are clear.

• Proactively identify delivery gaps or schedule risks and escalate them with practical options and recommendations.

• Drive follow-through on commitments and maintain strong execution discipline across project teams.

• Support initiatives from discovery and design through implementation, stabilization, handoff, and closure.

BPI Program Governance and Reporting

• Prepare clear, accurate project status reports, dashboards, leadership updates, and decision materials.

• Maintain core project artifacts, including plans, RAID logs, action trackers, decision logs, governance calendars, and benefits trackers.

• Coordinate governance meetings, prepare agendas and materials, document decisions, and monitor resulting actions.

• Ensure project information is current, consistent, and transparent across workstreams and stakeholder groups.

• Support portfolio-level reporting by consolidating progress, risks, dependencies, resource needs, and upcoming milestones.

Process Improvement Support

• Partner with the Lean Six Sigma Black Belt Leader and process owners to support current-state assessments, process mapping, root cause analysis, and future-state design.

• Coordinate workshops, stakeholder interviews, working sessions, pilots, and implementation-readiness activities.

• Help translate improvement recommendations into sequenced workplans, accountable owners, and measurable deliverables.

• Support development and maintenance of SOPs, process documentation, controls, training materials, and handoff plans.

• Monitor adoption and sustainability actions after implementation and surface areas requiring additional intervention.

Benefits, Metrics, and Controls

• Coordinate the definition and tracking of project KPIs, baselines, targets, and expected benefits.

• Work with initiative owners and finance or data partners to maintain supporting evidence for productivity, quality, cycle-time, capacity, cost, and other operational improvements.

• Monitor performance against agreed measures and flag variance, data-quality concerns, or benefit-realization risks.

• Ensure control plans, ownership, and ongoing reporting requirements are documented before project closure.

Stakeholder and Change Coordination

• Build productive working relationships across CDR service lines, Cyber operations, IT, platform teams, and global delivery locations.

• Coordinate stakeholder communications, change-impact activities, training, and implementation readiness.

• Adapt communications to the audience, providing concise executive summaries as well as detailed working-level updates.

• Facilitate alignment across teams with different priorities and help drive timely resolution of open decisions.

• Promote accountability, collaboration, and a continuous-improvement mindset throughout project delivery.

Required Qualifications and Experience

• Experience in project management, program coordination, business process improvement, operations, transformation, or a related discipline.

• Demonstrated ability to manage multiple workstreams, priorities, deadlines, dependencies, and stakeholder groups.

• Working knowledge of project management practices and tools, including planning, status reporting, RAID management, governance, and change control.

• Experience supporting process improvement, operating-model, automation, or technology-enabled transformation initiatives.

• Strong analytical, organizational, documentation, and problem-solving skills.

• Proficiency with Microsoft 365 tools, including PowerPoint, Excel, Teams, SharePoint, and Project or comparable planning tools.

• Experience with Power BI, Power Platform, workflow tools, or process-mapping applications is advantageous.

• Lean Six Sigma Yellow Belt or Green Belt certification is advantageous; willingness to build Lean Six Sigma capability is expected.

• Experience working with global, cross-functional, or GCC delivery teams is advantageous.

• Strong written and verbal communication skills, with the ability to create clear leadership-ready materials.

• Bachelor's degree in business, operations, technology, engineering, project management, or a related field, or equivalent practical experience.

Success Profile

• Highly organized executor who creates clarity, structure, and momentum in complex initiatives.

• Proactive problem solver who anticipates risks and follows issues through to resolution.

• Detail-oriented without losing sight of broader business objectives and outcomes.

• Clear communicator who can work effectively with senior leaders and delivery teams.

• Collaborative team member who is comfortable working across cultures, functions, and time zones.

• Curious and improvement-oriented, with a willingness to challenge inefficient ways of working constructively.

Measures of Success

• Projects and workstreams delivered against agreed milestones, scope, quality expectations, and implementation plans.

• Accurate and timely reporting of project status, risks, decisions, dependencies, and resource requirements.

• Strong follow-through on actions and effective coordination across stakeholder groups.

• Clear project documentation, governance discipline, and readiness for implementation and handoff.

• Transparent tracking of KPIs and benefits, with risks to realization identified and escalated promptly.

• Positive partnership with BPI leadership, process owners, Cyber teams, technology partners, and global delivery stakeholders.

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