Banquet Houseperson

Description

 We are looking for an ambitious and fun individual to join our hard working banquets team at the Le Meridien | Sheraton Charlotte Hotel.  Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of! 

• Ensure that details are followed from the banquet event order (BEO)
• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner
• Ensure that the banquet area is maintained in a clean, organized, and safe condition
• Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area
• Always be present in room and greet guests upon arrival
• Submit maintenance requests to the engineering department for broken or damaged equipment
• Assist staff with room set ups, food service, and clean up when necessary
• Comply with health and safety regulation and act in line with company policies and licensing laws
• Maintain equipment in good condition
• Report on any shortages, damages or security issues
• Handle reasonable guests complaints/requests and inform others when required

Requirements

 Skills to be successful in this role would include:

• Ability to work independently and remain motivated
• Smile
• Must have comprehensive knowledge of the English language to effectively communicate with guests,
• associates, and vendors.
• Proven working experience in relevant field
• Helpful with customer service 
• Professionalism along with speed and attention to detail

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.