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City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

On-Site Manager - Commercial Facility Services

Facilities ManagementConfirmed live in the last 24 hours
Full-timeGainesville, FL, USA

About the Job

Requirements

  • Minimum 1 year of customer service experience.
  • Minimum 1 year of management or supervisory experience.
  • A valid driver's license and reliable transportation are required.
  • Proficiency with customer relationship management systems and Microsoft Office applications is required.
  • A Bachelor's degree in Business Administration, Accounting, or a related field is preferred.

Responsibilities

  • Serve as the primary client representative and maintain strong client relationships.
  • Conduct regular client visits and quality inspections.
  • Ensure all contractual obligations are fulfilled and services exceed client expectations.
  • Respond to client calls and emails within one hour whenever possible.
  • Address client concerns, complaints, and service deficiencies promptly.
  • Implement client retention strategies and resolve accounts at risk of cancellation.
  • Build relationships with decision-makers and key client contacts.
  • Promote additional company services, special projects, and supply programs.
  • Perform routine quality control inspections and document findings in the customer relationship management system.
  • Obtain client satisfaction ratings during site visits.
  • Verify completion and quality of extra work, floor care projects, and special services within 24 hours.
  • Maintain current Building Information Sheets, route sheets, alarm/key lists, and operational documentation.
  • Ensure safety data sheets are current and properly maintained at client locations.
  • Monitor equipment inventories and preventive maintenance schedules.
  • Ensure proper staffing levels for all accounts.
  • Interview, onboard, evaluate, and replace independent contractors as needed.
  • Coordinate daily operations with Night Managers.
  • Manage service schedules, non-routine work, and special projects.
  • Verify payroll approvals, employee hours, punch corrections, and timesheet accuracy.
  • Ensure overtime is approved and controlled according to company policy.
  • Plan coverage for employee vacations and absences.
  • Submit event billing documentation within required deadlines.
  • Process extra charge tickets and ensure timely billing.
  • Monitor account changes impacting labor, pricing, or billing.
  • Maintain awareness of collection issues and assist Accounting as needed.
  • Support implementation of payment arrangements and service adjustments when necessary.
  • Complete required reports, scorecards, and monthly operational documentation.
  • Provide leadership, coaching, and performance feedback to Night Managers and staff.
  • Communicate company goals, expectations, and service standards.
  • Participate in operations meetings and monthly performance reviews.
  • Provide daily operational updates to the Director of Operations.
  • Collaborate with Sales Executives by identifying potential business opportunities within assigned territories.
  • Travel frequently between client locations.

Desired Qualifications

  • Experience in janitorial, facility services, property management, or service operations is preferred.
  • Account management and client retention experience is preferred.
  • Experience managing contractors and field-based teams is preferred.

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lenexa, KS
Founded
2001

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