Contract Resolution Specialist

Job Summary

The NOA Contract Resolution Specialist is responsible for executing daily contract follow-up activities to ensure sales contract files are complete, accurate, and ready for timely recording. This role manages an assigned work queue, follows up on missing or incorrect documentation, supports routine contract corrections, and assists with payment documentation validation. The Specialist works in an SLA-driven environment, applies established checklists and procedures, and escalates complex or aged issues to the Supervisor to protect owner experience, revenue integrity, and compliance outcomes.

Specific Expected Contributions

• Execute assigned contract follow-up activities using prioritized aging reports to meet established SLAs.
• Request, validate, and index required documentation including disclosures, signatures, identification, and payment support.
• Perform contract completeness and quality checks using standard checklists; route files for correction when requirements are not met.
• Coordinate routine contract corrections and administrative changes per SOP; escalate exceptions or policy questions to the Supervisor.
• Maintain accurate notes, trackers, and case documentation to reflect current status and next steps.
• Communicate clearly with site NOA teams, Sales, Audit/QA, Finance/AR, and Title partners regarding missing items and required actions.
• Identify and escalate aged, time-sensitive, or compliance-related risks with clear documentation of actions taken.
• Support audit requests and exception remediation by pulling file evidence and updating status trackers.
• Adhere to privacy, data protection, and records retention requirements when handling owner and financial information.

Specific Candidate Profile

Education

• High school diploma or equivalent required

Skills & Competencies

• Strong attention to detail and ability to follow detailed procedures, checklists, and controls.
• Experience working in a high-volume, SLA-driven queue with competing deadlines.
• Proficiency with Microsoft 365 and ability to learn contract and document management systems.
• Clear written and verbal communication skills and comfort working with multiple stakeholders.
• Ability to handle sensitive owner and financial information with discretion.
• Timeshare, real estate, or hospitality experience preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.