Operations Zone Manager

About Site

Catalent’s Kansas City facility is home to our Oral & Specialty Drug Delivery, Biologics Analytical Services and Clinical Supply Services businesses.

Position Summary

We have an opportunity for an Operations Zone Manager - Second Shift to join our team. This role ensures that products are produced with the right quality, cost, and timing while maintaining compliance with cGMP standards. The position focuses on developing strong interdepartmental relationships and driving performance improvements. The successful candidate will lead a team of technicians and collaborate across departments to ensure smooth operations and continuous improvement.

Shift: M-Th 1:30pm-12am
Location: Kansas City, MO
100% Onsite

The Role

• Manage Pharmaceutical Manufacturing Technicians within the assigned zone, including selection, performance evaluation, counseling, and conflict resolution.
• Collaborate with Supply Chain, Maintenance, and Quality Assurance to ensure efficient schedules and high-quality products.
• Oversee daily performance against standards and schedules, resolving workflow and technical issues as needed.
• Make personnel decisions regarding staffing, wages, and performance reviews while maintaining compliance with cGMP and safety regulations.
• Ensure the facility remains “tour ready” and that people, materials, and cleaning processes are maintained effectively.
• Execute training for Technicians on manufacturing and cleaning standard operating procedures and applicable regulations.
• Oversee personnel allocation to ensure timely project completion and accurate batch records.
• Provide updates to management and stakeholders on project timelines.
• Troubleshoot processing, equipment, or utilities issues and support workforce motivation and training.
• Define and implement Corrective/Preventive Actions in response to audits and deviations, driving process improvements through change control.
• Support 24/7 operations as needed and perform other assigned duties.

The Candidate

Minimum Requirements

• High School Diploma or General Educational Development (GED) required.
• Ability to create and work within an operating plan framework and budget.
• Thorough knowledge of equipment and processes used in pharmaceutical manufacturing.
• Strong understanding of cGMP, Food and Drug Administration (FDA), Medicines and Healthcare products Regulatory Agency (MHRA), European Union (EU), and Drug Enforcement Administration (DEA) guidelines and their application.
• Knowledge of Solid Dosage manufacturing.
• Ability to manage priorities and projects effectively, with strong communication and people management skills.
• Excellent computer skills.
• Ability to work effectively in a matrix organization.
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.

Preferred Skills & Background

• Five years of prior supervisory or relevant management experience (e.g., pharmacy, chemistry, or science) preferred.

Why You Should Join Catalent

• Defined career path with annual performance reviews and feedback.
• Diverse and inclusive culture.
• Opportunities for career growth within an organization dedicated to improving and saving lives.
• Competitive paid time off plus eight paid holidays.
• Community engagement and green initiatives.
• Medical, dental, and vision benefits effective on the first day of employment.
• Tuition reimbursement program.

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to [email protected] for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.

Volunteer Work Disclosure: Applicants for employment in Massachusetts may include in their employment history any verified work performed on a volunteer basis.

Massachusetts Lie Detector Test Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law may be subject to criminal penalties and civil liability. Consistent with Massachusetts law, Catalent does not require or administer lie detector tests as a condition of employment or continued employment.