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Service Corporation International

Provides funeral services, cemeteries, & cremation

Funeral Director

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeBellevue, WA, USA$29 - $39 /hrIn-person

About the Job

Requirements

  • Graduation from an accredited school or college of mortuary science is required.
  • A current Funeral Director license in the state where the employee practices is required.
  • A valid state driver's license and acceptable driving record are required to operate company-owned vehicles.
  • Industry experience is preferred, but not required.
  • The role requires proficiency using databases in automated processes and proficiency with Microsoft Office.
  • The role requires professional written and verbal communication skills and public speaking skills to influence and gain consensus.
  • The role requires the ability to build professional and trusting business relationships.
  • The role requires flexibility to work nights and weekends, as services may occur outside normal business hours.
  • The role requires the ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
  • The role requires frequent sitting or standing for periods up to six hours per day, frequent stair climbing, and manual dexterity for paperwork, calculators, computers, and phone use.
  • Professional business attire is required when interacting with families.

Responsibilities

  • Receive or initiate calls to the deceased's next of kin, obtain or confirm contact information, discuss needs including languages, schedule arrangement appointments, and email appointment confirmations.
  • Perform removals or transfers when needed, care for the deceased respectfully, and update removal status in proprietary software.
  • Greet next of kin, escort them to meeting space, facilitate arrangement conferences, assess needs, and summarize desired outcomes.
  • Discuss available life insurance and benefits, including veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
  • Transition arrangement conferences to the Funeral Services Counselor or Advisor to present cemetery property and merchandise options, pricing, and contracts; perform those duties when that role is absent.
  • Review and authorize merchandise and service contract revisions.
  • Confirm authorization to proceed with service arrangements and preside as master of ceremonies for visitation, funeral, and graveside services in a professional and caring manner consistent with company standards.
  • Attend graveside services included in purchase agreements and be present when the casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed from the deceased before burial as arranged.
  • Visually inspect the deceased and adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff.
  • Inspect visitation, funeral, or graveside arrangements against contractual arrangements and next-of-kin expectations, initiate corrective action as appropriate, and provide instruction or guidance to service team members when needed.
  • Interact with families to fulfill death-care requests and obtain leads for pre-need services.
  • Plan events, including resource planning and ordering music, flowers, and catering to fulfill arrangement requests.
  • Produce memorial products, including scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
  • Prepare event rooms before events, including setting up chairs, tables, flowers, guest books, and décor; clean and restore rooms after events, identify property needing repair, and deliver family memorabilia to homes.
  • Perform attendant duties as needed, including parking lot attendant, driver, usher, pallbearer, or courier.
  • Attend community or charity events as needed to represent and promote the location or market.
  • Ensure compliance with local, state, and federal regulations and company policies and procedures.
  • Discuss assignments, expectations, priorities, and deadlines with the manager, seek guidance and coaching, notify the manager when workload is light, and volunteer for additional work.
  • Adapt to new work structures, processes, requirements, and cultures, and perform additional responsibilities as assigned.

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Houston, TX
Founded
1962

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