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Full-Time

IT Support Specialist

Confirmed live in the last 24 hours

6sense

6sense

1,001-5,000 employees

AI-driven platform for B2B customer targeting

Data & Analytics
Enterprise Software

Entry, Junior

London, UK

Requires in-office presence in London 2-3 days per week.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Customer Service
Android Development
Requirements
  • 2+ years experience in IT Support professional environment
  • Some experience with support ticket management and tracking
  • Strong customer service, problem solving, and teamwork abilities
  • Outstanding written/verbal communication and interpersonal skills
  • Basic knowledge of Mac OS, iOS, and Android (ACMT preferred)
  • Basic knowledge of Windows 10
  • Network fundamentals (laptop connectivity, VPN, printing)
  • Familiar with Microsoft Office 365 Suite, Gsuite, IM systems and SSO
  • Basic knowledge of audio/video troubleshooting and support
  • Ability to participate in a support schedule that may include after-hours and weekend support.
  • Experience in providing technical support, and a love for solving problems.
  • A high level of professionalism and passion for customer service.
  • A focus on the details, including maintaining and updating IT documentation and procedures.
  • An appreciation of the importance of asset inventory and how to maintain an organized Support team.
  • A love of standardization and an understanding that consistency and adherence to best practices will help any organization scale.
  • An understanding of Security awareness when guarding 6sense data.
Responsibilities
  • Provide support in-office and remotely during normal business hours. We may require attendance to all company-wide events, off-sites, FKO, etc.
  • Build and configure new hire laptops
  • Process returned assets and prepare them for reuse/e-waste
  • Handle termination collections (full life cycle)
  • Provision and track loaner systems with global asset management tool
  • Work with employees to perform computer upgrades and migrations
  • Provide first-tier 1 support for AV issues
  • Provide support for large global meetings and events
  • Provide tier 1 basic troubleshooting and root cause analysis
  • Manage ticket queue and all team slack channels
  • Maintain and create documentation/SOP
  • Work with multiple cross-functional business partners
  • Provide VIP services for our Executive Staff/Board

6sense focuses on Account-Based Marketing (ABM) and predictive analytics for B2B companies, helping them identify and engage potential customers. Its AI-driven platform analyzes data to predict which companies are likely to become customers, providing insights into the early stages of the buyer journey that traditional tools often miss. Unlike competitors, 6sense offers deep insights into customer behavior and allows businesses to target their marketing efforts more accurately. The company's goal is to enhance sales and marketing strategies, particularly in sectors like technology, finance, and healthcare.

Company Stage

Series E

Total Funding

$531.4M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

19%
Simplify Jobs

Simplify's Take

What believers are saying

  • 6sense's innovative use of AI and predictive analytics can significantly enhance sales and marketing strategies, leading to better customer engagement and higher conversion rates.
  • The company's expansion into new geographies and verticals, such as the opening of a new office in London, indicates strong growth potential.
  • The addition of experienced leadership with a proven track record in scaling organizations can drive further global growth and operational excellence.

What critics are saying

  • The competitive landscape in the ABM and predictive analytics space is intense, requiring continuous innovation to maintain a leading position.
  • Global expansion efforts, while promising, come with challenges such as cultural integration and market adaptation.

What makes 6sense unique

  • 6sense's AI-driven platform uniquely focuses on the 'anonymous buyer journey,' providing insights that traditional marketing tools miss.
  • Their subscription-based model ensures a steady revenue stream while offering advanced targeting and customer behavior insights, setting them apart from competitors.
  • The recent appointment of a seasoned executive from DocuSign and Oracle highlights 6sense's commitment to global expansion and leadership in the B2B market.

Benefits

Competitive Pay - We offer competitive market rate compensation.

Medical, Dental & Vision - A wide range of medical options and 100% employer paid dental & vision.

Open Vacation Policy - Take as much as you need. We’re a culture built on trust.

401(k) Retirement Plan - With up to $1,200 employer match.

11 Paid Holidays - In addition to our Open PTO Policy.

Paid Parental Leave - Up to 12 weeks for eligible employees.

Generous Fertility & Adoption Benefits - We support employees looking to grow their families.

Parking & Transit - Up to $270 a month for parking or commuter assistance.

EAP & Counseling - 5 free visits/year for financial planning, mental health, legal support, and more.

Travel Protection - Emergency ticket, missing baggage, and prescription replacement.

Disability Benefits - Short- and long-term disability insurance, provided by 6sense.

Lifestyle/Learning & Development Stipend - Physical, mental, and financial wellness.

Access to Udemy Training Library - 5,000+ courses across 75+ different categories.

Work From Home Expense Reimbursement - Get the equipment you need (on us).

Company-Wide All Hands Every 2 Weeks - Ask the executive team anything!

Employee Recognition Program - Free gifts every year on your work anniversary.