Clinical Support & Patient Administration·Updated on Nov 13·
Full-timeSt Charles, MO, USA$18.39 /hr
About the Job
Requirements
At least one year of customer service experience is required.
A valid driver's license is required.
Agency-established minimum automobile coverage is required.
High school diploma or GED is preferred.
Basic computer and data-entry skills are required.
The candidate must be comfortable in a high-traffic, patient-facing role.
The candidate must be willing to travel locally between clinic sites as needed.
The role requires maintaining patient confidentiality and following HIPAA guidelines.
Responsibilities
Greet patients and provide customer service at every visit.
Manage appointment check-in and check-out, including verifying insurance and demographic information.
Collect co-pays and complete necessary paperwork.
Answer phones, direct messages, and assist with scheduling.
Keep the front office and waiting areas organized and welcoming.
Enter data accurately into electronic health records.
Travel to nearby clinic locations as needed.
Support day-to-day clinic operations to ensure smooth and efficient functioning.
Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 8:00am-4:30pm. 40 hours weekly.
Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.
As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.
Greet patients and provide excellent customer service at every visit
Manage appointment check-in/check-out, including verifying insurance and demographics
Collect co-pays and complete necessary paperwork
Answer phones, direct messages, and assist with scheduling
Keep the front office and waiting areas organized and welcoming
Enter data accurately into electronic health records (EHR)
Travel to nearby clinic locations as needed
Maintain strict patient confidentiality and follow HIPAA guidelines
High School/GED preferred
At least one year experience in customer service required
A valid driver's license and agency established minimum automobile coverage required
This Role Is a Great Match for Someone Who:
Possesses strong communication and organizational skills
Is comfortable in a high-traffic, patient-facing role
Is detail-oriented with basic computer and data entry skills
Willing to travel locally between clinic sites if needed