Call Center Representative

Come work at the best place to give and receive care!

​Job Description: 

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N Trauma Center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes more than 500 providers across Foundation Medical Partners and affiliated practices. Foundation Medical Partners spans over 70 practices throughout southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job

Join our Call Center team and play a vital role in connecting patients, providers, visitors, and employees to the information and services they need. As a Call Center Representative I, you will serve as the first point of contact for incoming calls, providing exceptional customer service while accurately routing calls, managing answering services for medical practices, and responding to emergency communications. This position requires professionalism, attention to detail, strong communication skills, and the ability to multitask in a fast-paced healthcare environment.

What You’ll Do

• Answer and process internal and external calls accurately and efficiently while maintaining excellent customer service.
• Transfer calls, page providers, and route communications using appropriate telecommunications systems.
• Support answering services for more than 50 Foundation Medical Partners practices and other affiliated offices.
• Handle emergency communications, including codes, conditions, drills, and disaster recall procedures.
• Provide accurate information and directions to patients, visitors, and staff.
• Maintain on-call schedules and follow established communication protocols.
• Communicate professionally with patients, providers, and healthcare teams to ensure timely and accurate information exchange.
• Utilize translation and TTY services to support effective communication and patient access.
• Monitor and respond to emails and departmental communications promptly.
• Collaborate with team members to ensure seamless shift transitions and department operations.

Who You Are

• High School Diploma or equivalent required.
• Previous call center, switchboard, or healthcare experience preferred.
• Strong customer service and communication skills.
• Comfortable using multiple computer applications simultaneously with strong keyboarding skills.
• Ability to remain calm, professional, and focused in a dynamic, fast-paced environment.
• Strong multitasking, problem-solving, and organizational abilities.
• Knowledge of medical terminology is helpful.
• Ability to work independently and collaboratively while managing competing priorities.

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time and part-time employees
• Short-term and long-term disability, life insurance, and pet insurance
• Tuition reimbursement and Nursing Student Loan Paydown Program
• 403(b) retirement savings plan
• Continuous earned time accrual and additional paid time-off benefits
• Supportive team environment focused on service excellence and patient-centered care
• & more!

Work Shift: 

Every other weekend: Saturday, 3:30 p.m.-11:00 p.m.; Sunday, 3:00 p.m.- 7:00 p.m.

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.