Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Beauty Advisor

Retail SalesConfirmed live in the last 24 hours

Full-timeHouston, TX, USANo salary listedIn-person

About the Job

Responsibilities

Drive financial results in store to meet and exceed plan, including key performance indicators such as average unit sales and items per transaction.
Communicate and manage agreed goals.
Act as a specialist among retail artistry brands while demonstrating entrepreneurial spirit within company guidelines.
Manage customer queries using sound judgment and achieve positive outcomes.
Build a partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team and that Charlotte Tilbury standards are achieved in service and artistry.
Extend exceptional customer service beyond the in-store experience.
Anticipate staffing needs, including sourcing and selecting talent to deliver business objectives and maintain a bench of freelance and permanent staff.
Determine individual and team sales targets to meet and exceed plan.
Analyze business performance and proactively plan strategies for day-to-day business and events.
Promote the Tilbury Touch to the team and customers.
Lead by example to promote the Tilbury Touch and exceptional customer service.
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.
Ensure the counter is customer-ready from opening to closing.
Maintain required inventory levels and accurate stock files.
Implement visual merchandising, new-launch displays, and collateral placement as directed by the marketing team.
Maintain technology on the counter.
Raise operational issues for timely resolution.
Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.
Schedule the team to optimize coverage according to customer flow.
Maintain excellent counter hygiene standards.
Maintain store standards and policies at all times.

Beauty Advisor (Full Time), Saks Fifth Avenue Houston Galleria-Charlotte Tilbury

Charlotte Tilbury · Houston, United States · Full-time · Posted 2022-05-02

Workplace: on_site

Department: Retail - US

Description

OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES:

Sales
Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
Communicate and manage agreed goals.
Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Customer Service
Manage customer queries, through the use of sound judgement and achieving positive outcomes
Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
Take every opportunity to extend exceptional customer service beyond the in-store experience.
Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
Determine individual and team sales targets to meet and exceed plan
Analyze business performance and proactively plan strategy within day to day business and events.
Consistently promote the Tilbury Touch to the team and customers.
Lead by example always to promote the Tilbury Touch and exceptional customer service
Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
Ensure that the counter is ‘customer ready’ from open to close of business
Maintain the required inventory levels and accurate stock files
Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
Maintain technology on counter
Raise operational issues for resolution in a timely manner
Store and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
Schedule team to optimize coverage according to customer flow
Maintain excellent counter hygiene standards
Maintain the store standards and policies at all times

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About the Company

Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Charlotte Tilbury Beauty Ltd. is a luxury beauty brand that offers skincare, makeup, and fragrance. Its products use premium formulations sold through direct-to-consumer channels and retail partners, supported by virtual consultations and in-store appointments. The brand differentiates itself with prestige positioning, celebrity endorsements, strong digital presence, and omnichannel experiences. Its goal is to lead the premium beauty market by expanding worldwide distribution and encouraging repeat purchases.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $1.2B
Headquarters: London, United Kingdom
Founded: 2012

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