Inactive
C

Capgemini

Global consulting, technology services, outsourcing

Site Reliability Engineering Operations Lead

Site Reliability EngineeringPosted on Sep 3
Full-timeWoking, UKNo salary listed

About the Job

Requirements

  • Proven experience leading cloud, engineering, Site Reliability Engineering, or managed service teams.
  • Knowledge of Site Reliability Engineering, DevOps, and/or Infrastructure as Code.
  • Experience supporting secure, regulated, or mission-critical environments.
  • Strong customer, stakeholder, and people leadership skills.
  • Experience delivering against service-level agreements, key performance indicators, and contractual commitments.
  • Strong organizational, planning, and prioritization skills.
  • Experience delivering operational excellence, service improvement, and automation.
  • Strong communication and problem-solving skills.
  • ITIL v4 certification or equivalent service management experience.
  • Must obtain United Kingdom Security Check clearance; eligibility requires continuous United Kingdom residence for the previous five years.
  • Candidates must meet the stated Disability Confident interview criteria: declare a disability and meet the minimum essential criteria, and opt in during the application process.

Responsibilities

  • Own the day-to-day operational performance and delivery outcomes of the Site Reliability Engineering service.
  • Build and maintain customer relationships and act as an operational leader.
  • Drive achievement of service-level agreement, key performance indicator, experience-level agreement, and service-level objective commitments.
  • Oversee incident, problem, change, and release management activities.
  • Lead major incident coordination and service restoration activities from a Site Reliability Engineering perspective where required.
  • Foster adoption of Site Reliability Engineering principles, including service-level indicators, service-level objectives, error budgets, and operational automation.
  • Champion automation, reliability, and operational efficiency initiatives to reduce manual effort and operational toil.
  • Work with architects and engineering teams to align delivery with agreed technical strategies and roadmaps.
  • Identify risks, issues, and service improvement opportunities, and drive remediation plans.
  • Contribute to operational, financial, and service performance reporting for customer and account stakeholders.
  • Develop and mentor team members, supporting career progression and capability growth.
  • Promote continuous improvement, collaboration, innovation, and operational excellence.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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