Full-Time

Assistant Store Manager

Confirmed live in the last 24 hours

O'Reilly Auto Parts

O'Reilly Auto Parts

10,001+ employees

Junior, Mid

Mississippi, USA

Category
Retail
Retail Services
Retail Store Management
Required Skills
Customer Service
Requirements
  • Sales Specialist Training
  • Assistant Manager Certification
  • RSS Certification
Responsibilities
  • Lead the store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
  • Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.).
  • Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
  • Make sure telephone is answered according to company policy.
  • Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
  • Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
  • Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
  • Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
  • Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
  • Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
  • Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
  • Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
  • All other duties as assigned.
Desired Qualifications
  • Certified Parts Professional Certification
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)

Company Size

10,001+

Company Stage

IPO

Total Funding

N/A

Headquarters

Springfield, Illinois

Founded

1957

Simplify Jobs

Simplify's Take

What believers are saying

  • O'Reilly's entry into Canada opens new market opportunities and growth potential.
  • The growing DIY auto repair trend increases demand for O'Reilly's products.
  • Expansion of e-commerce platforms boosts O'Reilly's online sales potential.

What critics are saying

  • Regulatory hurdles may delay the acquisition of Groupe Del Vasto in Canada.
  • Cultural differences could pose integration challenges in the Canadian market.
  • Rebranding in Mexico may not resonate with local consumers, impacting sales.

What makes O'Reilly Auto Parts unique

  • O'Reilly Auto Parts is expanding into Canada with the acquisition of Groupe Del Vasto.
  • The company has a strong presence in motorsports through Major League Fishing sponsorship.
  • O'Reilly is recognized for its effective radio marketing, winning the 2024 Radio Marketer of the Year.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Wellness Program

Tuition Reimbursement