Enablement Content Creator
No salary listed
Senior
Bachelor's
West Chester Township, OH, USA
In Person
Customer Experience & SupportCustomer Education & Training
About the job
Requirements
- Five or more years of experience in instructional design, curriculum development, enablement, training, education, content development, or a related field.
- Experience building structured training programs and learning materials for multiple audiences.
- Strong writing, editing, visual storytelling, and content-development skills.
- Experience creating content across multiple formats, including presentations, written guides, digital learning, and video.
- Strong project management, prioritization, and stakeholder-management skills.
- A degree, certification, or demonstrated expertise in instructional design, learning experience design, education, communications, or a related discipline.
- Experience with learning management systems, authoring tools, video-production tools, or knowledge-management platforms.
- Experience in SaaS, technology, real estate technology, or a related industry.
- Experience measuring learning outcomes and connecting training effectiveness to adoption or business results.
Responsibilities
- Own and maintain the enablement content roadmap and prioritized development backlog.
- Establish standards, templates, naming conventions, and governance practices for training content.
- Maintain a content lifecycle process to ensure learning materials remain current, accurate, consistent, and easy to locate.
- Prioritize content development based on organizational goals, customer needs, learner feedback, product changes, and recurring support themes.
- Design persona-based learning journeys for customers and employees.
- Develop structured curricula for onboarding, adoption, feature releases, upgrades, expansion, and ongoing education.
- Create clear learning objectives, assessments, reinforcement activities, and certification programs when appropriate.
- Build and maintain learning paths for administrators, customer leaders, end users, and internal Support team.
- Create and maintain training presentations, facilitator guides, participant guides, videos, and microlearning modules.
- Develop knowledge articles, self-service resources, job aids, quick-reference guides, and release-training materials.
- Maintain internal onboarding content and role-based learning programs for Customer Support teams.
- Develop content that can be delivered live, virtually, asynchronously, or through an LMS.
- Apply adult learning principles and instructional design practices to create engaging learning experiences.
- Design content for accessibility, usability, consistency, and reuse across delivery channels.
- Measure content effectiveness using learner feedback, assessments, usage trends, and business outcomes.
- Continuously improve content based on performance data, product changes, and feedback from Enablement Specialists.
- Partner with Product, Customer Success, Support, Marketing, Sales, and Implementation teams.
- Translate product updates and process changes into clear customer-facing and employee-facing learning materials.
- Support launch readiness by creating content aligned with release timing and target audiences.
- Coordinate subject matter expert reviews and approvals to ensure accuracy.
About the company
SentriLock provides electronic lockbox systems and accompanying software for real estate professionals. Its core product is the SentriGuard electronic lockbox, a hardened steel container opened via the SentriKey mobile app over Bluetooth, with real-time access logs and notifications for listing agents and offline operation in areas without cellular service. The system lets agents manage lockbox inventory, generate temporary access codes for contractors, and coordinate showings through an integrated showing service, while expanding data offerings through partnerships. By being owned by the National Association of REALTORS and delivering tools to MLSs and REALTOR associations, SentriLock maintains a large built-in customer base and focuses on secure, convenient property access and client experiences.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
West Chester, Pennsylvania
Founded
2001
Get referred to SentriLock
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Simplify's Take
What believers are saying
- SPAAR and MAR selected SentriLock in August 2026 for November conversion.
- Bright MLS partnered with SentriLock in September 2026 to bundle showing-service choice.
- SentriLock's September 2026 press room highlights SentriKey AI assistant and Canadian dollar billing.
What critics are saying
- SentriLock's 2022 patent suit against Supra still threatens costly legal distraction.
- Association conversions depend on board votes; one large MLS defection crushes revenue.
- NAR concentration creates existential risk if REALTOR politics forces platform replacement.
What makes SentriLock unique
- NAR ownership gives SentriLock embedded distribution across REALTOR associations and MLSs.
- SentriKey unifies lockbox access, showing management, and client workflows in one app.
- SentriGuard's offline Bluetooth access serves rural listings without cellular service.
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Benefits
- Hybrid Work Options
- Flexible Work Hours