Senior New Product Introduction Technical Program Manager - Ops, Last Mile Delivery & Technology

Description

Smart Delivery Technologies (SDT) is building the sensing, edge intelligence, and interfaces that make Amazon's delivery network the world's safest and most efficient logistics operation — from the delivery station to the customer's doorstep. Our portfolio includes real-time hazard detection, guidance systems for drivers and associates, environmental data capture, and edge compute devices.

We are looking for a Senior New Product Introduction (NPI) Technical Program Manager (TPM), Operations to lead new products end-to-end at the intersection of engineering, supply chain, and operations. This role requires someone who can drive cross-functional execution while also going deep on build and sourcing strategy, supplier negotiations, and cost structure.

The ideal candidate has a strong background in Operations Program Management (OPM), is comfortable owning supplier sourcing decisions, and can build and defend detailed costing breakdowns (BOM cost, tooling, NRE, landed cost) that inform business decisions. You will partner with engineering, product, finance, procurement, and manufacturing teams to launch new products on time, at target cost, and at the right quality bar.

Because SDT lives inside an operations org, our timelines are tight and we must justify product value through pilots before progressing toward mass production. The right person embraces this tension: applying the rigor of a high-volume NPI process while pragmatically right-sizing it to an operations-driven, pilot-to-production reality. This is a high-visibility role for someone who thrives in ambiguity, dives deep into data, and is equally comfortable in a supplier negotiation, a design review, or a business review with senior leadership. Travel should be expected up to 25-30% of the time to engage with suppliers and contract manufacturers globally for builds and relationship development.

Key job responsibilities
* Own the end-to-end NPI program plan across multiple concurrent product launches, from design freeze through mass production ramp
* Drive OPM rigor: schedules, milestones, risk registers, and readiness reviews across engineering, supply chain, quality, and manufacturing
* Lead supplier sourcing strategy, including RFQs, supplier selection, and negotiations in partnership with procurement
* Own material availability across multiple programs by partnering with key component suppliers, manufacturing partners, and product owners to proactively drive sourcing activities and risk buy authorizations
* Build and maintain detailed costing breakdowns (component-level BOM cost, tooling/NRE, labor, overhead, landed cost) and identify cost-reduction opportunities
* Monitor and proactively manage component and product-level End of Life (EOL)
* Partner with finance to align program costs against business case targets and flag variances early
* Identify, track, and resolve program risks and blockers; escalate trade-offs to leadership with clear data-backed recommendations
* Drive design-for-cost and design-for-manufacturability discussions with engineering teams
* Plan and execute pilots/POCs that justify product value, and translate pilot results into go/no-go decisions and the path toward mass production
* Create and present program status, cost, and sourcing updates to senior leadership on a regular cadence
* Establish and improve NPI processes, tools, and mechanisms to scale program management across the organization

Basic Qualifications

- 6+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Bachelor's degree in engineering, computer science or equivalent
- 6+ years of technical product or program management experience
- 4+ years of relevant strategic sourcing including vendor negotiations, global contract management, process improvement, operational and financial analysis experience
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience managing global supply chains and contract manufacturer (CM/ODM) relationships
- Hands-on experience building and analyzing costing breakdowns (BOM cost, tooling/NRE, landed cost)
- Experience managing cross-functional programs involving engineering, supply chain, and manufacturing, shipping multiple products from concept to mass production

Preferred Qualifications

- Project Management Professional (PMP) or equivalent certification
- Experience working across teams and influencing teams that are not your own
- Experience in consumer hardware, electronics, or high-volume manufacturing environments
- Experience with cost modeling tools and should-cost analysis
- Experience deploying hardware into operations, logistics, or safety-critical environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.