Business Operations Specialist

Job Description

Operational expert who supports in increasing efficiency, standardization, and quality by collaborating with district stakeholders, analyzing data, and using their subject matter expertise. In SAN, this position will begin as a part-time role reporting to the Shared Services Manager and is expected to grow into a full-time role as district needs and responsibilities expand.

Specialist, District Business Operations Core Competencies:

• Influential | Contributes to the development of the District's tactical business plan. Promotes lean thinking and is skilled in implementing change. Inspires others by challenging, encouraging, and guiding them through effective training and strong presentation skills. Is flexible and adapts to unexpected events.
• Subject Matter Expert | Has a deep understanding of operational processes. Can draw on their experience to solve problems and make recommendations. Able to explain complex concepts concisely, while listening and understanding the needs of others.
• Analytical | Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly identify areas for improvement and efficiency opportunities. Comfortable analyzing large sets of complex data.
• Pursuit of Excellence | Is strong willed and meets resistance as a challenge to overcome. Passionate about lean mindset and willing to continuously learn and evolve. Focused on improving customer service and employee experience.

Specialist, District Business Operations Responsibilities

While part-time, responsibilities will be prioritized with the Shared Services Manager; the full scope below applies as the role transitions to full-time.

• Analyze Operational Performance - Work alongside stakeholders to regularly review operational performance and identify opportunities to increase efficiency and standardization.

• Review performance around data, trends, and information found in any relevant performance monitoring tools and reports.

• Analyze Data Quality - Work alongside District Stakeholders to regularly review the quality of our data.

• Review performance around available data to assist the district stakeholders in driving Operational Excellence

• Review Operational Processes - Observe, map, and review operational processes within your District.

• Routinely join operations' daily huddles to support the team, collaborate between products, and build a culture of quality.

• Support Process and Technology Deployments - Ensure your District is an engaged participant in all relevant company deployments.

• Serve as a subject matter expert when applicable to provide input and/or training to stakeholders in the district.
• Communicate progress and success of deployments to the rest of the district.
• Ensure the appropriate district-level stakeholders are present and engaged in active deployment meetings.
• Serve as a liaison by providing your district with regular communication around deployment status and expectations.
• Guide the district in the submission process for the feedback loop to ensure appropriate feedback is submitted properly.

• Ongoing Execution of Deployed Processes & Technology - Work with District Stakeholders to regularly review adoption and performance for deployed technologies.

• Review usage of deployed tools with Product/Department leadership to ensure successful adoption.
• Review usage of Digital Operations technologies with district stakeholders to ensure successful adoption.
• Facilitate conversations about reinvesting capacity in other areas of operations as capacity is realized from adoption.

• Support District/ Regional Projects - Support local initiatives for your District or region that are focused on improving.

• Align with Solutions and Operations to ensure both parties have what they need to be successful.

• Support the Operational Performance Assessment - Improve audit skills and identify areas your District can improve through mentor/mentee development.

• Take an active role in the OPA through shadowing and learning from the Assessor while the audit is taking place.

• Conduct Self Assessments - Perform a self-assessment for your District to ensure adherence to process throughout the year and find opportunities for improvement.
• Lead CAPA Program - Monitor and support the CAPA process to ensure it is effective and brings the intended value to your District.
• Conduct Management Review Meetings – Routinely facilitate Management Review Meeting (MRM) for your District's leadership team.

• Utilize the MRM documentation tools & standards to ensure global consistency in the way MRM info is logged.

• Facilitate the Operational Process Standards Exception Process - To ensure process exceptions are documented correctly to improve the quality and accuracy of assessment results.
• Support Global Strategy - Align with and advocate for the global initiatives at your District.

• Attend monthly Global Business Operations meetings.
• Reinforce CHQ Global Business Operations Updates

• Facilitate Training - Facilitate Global Business Operations training courses to every employee in your District.

• Courses include Process Management Fundamentals, Excellence at Every Desk, and Quality at Expeditors
• Provide desk-side training as needed in the district to help employees with their day-to-day processes.

• Support District Tactical Business Plan - Contribute to the creation and execution of your District Tactical Business Plan
• Analyze District Excellence - Work with management team to review performance within the four categories of District Excellence Employee, Customer, Finance, and Operations.
• Support Transition & Implementation for New Business - Collaborate with T&I personnel and District stakeholders as needed to align new business with our company's Operational Performance Standards.
• Promote Continuous Improvement - Show the value of change by routinely taking the opportunity to advocate your role in your District.

• Consistently discuss quality and efficiency by celebrating successes, communicating best practices, presenting in branch & department meetings, and routinely sending updates to the district on progress and news from our Global Business Operations Network.

Qualifications

This section lists desired qualifications of this job and may be edited to the specific job role:

• Expeditors Product and Service knowledge. More than 2 years of experience within operations preferred
• Developing leadership skills
• Self-management and project management skills
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
• Prior experience leading communication, public speaking, and training
• Effective interpersonal skills, with ability to relate to employees at all levels
• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint, and Visio
• Ability to manage priorities effectively within a part-time schedule, with flexibility to expand to full-time

Additional Information

This position is Part Time and Pay is $19.50/hour

Expeditors offers excellent benefits

• We offer a position for 40 hours a week (fulltime).
• You will be part of a professional/international, open, enthusiastic team and environment.
• You will receive a personalized development plan with a diversity of training methods.
• There will be career opportunities within the company (local, regional and globally).
• There is an option to take part of our Employee Stock Purchase Plan.
• We offer a diverse benefit package.