Global Support Specialist - Immigration Operations
About the job
- Strong verbal and written communication skills to interact professionally across global teams.
- Organizational and time management skills, including the ability to prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy when handling data, documents, and case information.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and comfort working with digital platforms and internal systems.
- Willingness to learn and adapt within a dynamic global team environment.
- A process-oriented mindset and commitment to delivering high-quality work.
- Manage end-to-end setup of new assessments and immigration cases received through various communication channels.
- Enter client information, case details, and relevant data accurately and promptly into internal systems.
- Assign case owners and preparers to support workflow across teams and regions.
- Collect, upload, and organize client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials.
- Store and categorize files across document repositories and case management platforms.
- Support secure document transfers between systems and stakeholders.
- Assist Case Managers with updating case notes, maintaining public case records, and performing routine case audits.
- Support completion and submission of immigration forms as required by regional authorities.
- Facilitate case closure by ensuring documents, data points, and records are complete and compliant.
- Maintain accuracy and data integrity in case-related updates.
- Support internal reporting needs and ad hoc audit requests from leadership or compliance teams.
- Follow established workflows and contribute to continuous improvement of operational processes.
- Provide general administrative assistance to regional teams and Case Managers.
- Collaborate with global teams to contribute to team efficiency.
- Assist with additional operational tasks and projects assigned by the Team Lead.
About the company
Envoy Global provides immigration services that help employers hire and manage foreign national workers in the United States. It offers a technology-driven platform that combines case management, compliance tracking, and real-time updates with access to legal expertise, serving large and small clients across industries like technology, healthcare, and finance. The product works by letting employers manage visa cases through a centralized system that automates tasks, tracks regulatory requirements, and provides up-to-date information on case status; clients pay a subscription plus fees for legal services and consulting. Compared with competitors, Envoy Global differentiates itself by tightly integrating technology with legal support in a single platform, offering end-to-end case visibility and compliance for employers of varying sizes. The company’s goal is to help organizations efficiently hire, onboard, and maintain a compliant foreign workforce while navigating U.S. immigration laws.
Company Size
201-500
Company Stage
Series C
Total Funding
$48.1M
Headquarters
Chicago, Illinois
Founded
1998
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Simplify's Take
What believers are saying
- Jason Brennan became CEO on July 14, 2025, signaling a strategic reset.
- Raghuram Srinivas joined August 19, 2026, accelerating AI product development.
- Envoy still serves 1,750+ clients, with hiring activity and 34 open roles in 2026.
What critics are saying
- Immigration demand depends on U.S. policy swings, especially DHS rules and visa pauses.
- Leadership turnover hit in 2025-2026: Richard Burke exited, Jason Brennan and Raghu Srinivas arrived.
- If AI commoditizes case management, law-firm rivals can undercut Envoy's software premium.
What makes Envoy Global unique
- Envoy Global spans 180+ countries, giving clients coordinated cross-border immigration coverage.
- Its legal teams and AI-powered case management combine software speed with in-country expertise.
- Palladium-backed acquisitions of Smith Stone Walters and IBN deepen regional execution.
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Benefits
- Performance Bonus