Senior Associate Quality Analyst
Amazon
Senior Associate Quality Analyst
Amazon
Sells products online and rents cloud computing
The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.
Key job responsibilities
Your job responsibilities as a Sr. Compliance Associate-Quality Analyst may include:
• Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
• Must be able to comprehend SOPs with minimal support and identify opportunities.
• Identifies anomalies through audits (SOP defects, Process gaps etc.).
• Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale
• Proposes solutions on quality/productivity and work on milestones with managers
• Expertise in research – finding specific information (eg: products, regulations etc) in a timely manner.
• Prepares key insight trends and share reports on regular basis.
• Provide feedbacks to the associates and close loop on audit observations.
• Respond to stakeholders with guidance and flags any updates to Lead/Manager
About the team
Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.
The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazon’s worldwide programs such as Dangerous Goods, Chemical Safety Compliance, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility and Food Safety. GSRC has offices across India, China, Poland, Romania, Jordan, Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- 2+ year work experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, IT services, quality assurance
- Business Process Outsourcing, Operations processes; Database management is an added advantage
- Experience in trade compliance, import/export operations, customs regulations, cross-border logistics, or regulatory compliance processes related to global trade operations is preferred
- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- Experience as a quality auditor in retail chain management / FMCG company / Corporate role
- Experience in designing and implementing custom reporting systems using automation tools
- Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
- Knowledge of database query technologies (SQL)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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