Head of Enterprise

We’re seeking a Head of Enterprise - DACH to join our management team and drive the growth of both New Business Sales and Customer Success/Account Management for the Enterprise segment in the DACH region. You will have a chance to play a part in shaping Trustpilot’s presence in an important market. You’ll be instrumental in building and mentoring a team, crafting strategies for long-term growth, and building relationships with key stakeholders.

What You’ll Be Doing

• Build and lead a team of skilled professionals across New Business Sales and Customer Success/Account Management to deliver growth and customer retention in the Enterprise segment.
• Develop and implement comprehensive strategies tailored to the Enterprise market, ensuring alignment with Trustpilot’s global goals and the specific needs of the DACH region.
• Recruit, onboard, and develop skilled professionals, promoting a culture of excellence, collaboration, and inclusivity.
• Manage a team onsite as well as remotely in Hamburg, Berlin, Munich and Copenhagen
• Act as a trusted advisor to Enterprise customers, identifying issues and opportunities to deliver tailored solutions that maximize value and retention.
• Collaborate cross-functionally with teams from Pre-Sales, Partnerships, Product, Operations, and Marketing to create a cohesive approach to market growth and customer success.
• Drive operational excellence by refining processes, ensuring consistent performance, and providing actionable insights to senior leadership.
• Represent Trustpilot as a significant figure in the Enterprise space, developing relationships with high-profile clients and industry stakeholders.

Who You Are

• You have 5-10 years of experience overseeing teams in New Business Sales and Customer Success/Account Management in the Enterprise SaaS space.
• You’re skilled at crafting strategies while also ensuring their effective implementation.
• You have the ability to understand complex customer needs, build trust, and increase customer satisfaction through innovative solutions.
• You thrive in cross-functional environments and are focused on ensuring clear communication with stakeholders at all levels.
• You’re motivated by the opportunity to establish and scale teams in a new location, creating an environment where people can thrive.
• Fluent in German and proficient in English, enabling seamless communication in the DACH market.

What’s in It for You?

• A strategic managerial position where you can shape the Enterprise market in DACH.
• Tailored leadership development programs, including workshops, coaching, and feedback sessions to enhance your skills.
• Career development opportunities with a clear path for progression and access to our in-house enablement team.
• Flexible working model: Hybrid working setup with 3 days in the office and 2 days from home.
• A lucrative commission structure, annual company bonus, and stock options (RSUs).
• 28 days annual leave plus 2 additional paid volunteering days to support causes you’re passionate about.
• Monthly benefits including a health cover allowance of €50 and a benefit-in-kind allowance of €44 for expenses like gym memberships, travel, or private healthcare.
• Access to well-being resources, including the Headspace app and other initiatives to support your mental health.

Still not sure?

We are Open to All, which means we want everyone to see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and are uncertain about meeting all the requirements, we'd still really like to hear from you!