Room Service Attendant
St. Charles Health System
Room Service Attendant
St. Charles Health System
Regional health system operating four hospitals
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Room Service Attendant
REPORTS TO POSITION: Food Service Supervisor
DEPARTMENT: Food Services
DATE LAST REVIEWED: August 2024
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The St. Charles Health System’s Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, café, deli and catering.
POSITION OVERVIEW: The Room Service Delivery prepares and delivers patient trays and is the last point of quality and safety check in the food delivery process. The Room Service Attendant also stocks assigned food supplies on patient floors. This position does not directly supervise any caregivers
ESSENTIAL FUNCTIONS AND DUTIES:
Participates in the assembly of patient trays to meet patient’s request and diet order
Delivers trays to patient rooms in a timely manner. Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient. Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs
Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any othe precautionary care
Conducts all delivery activities with the highest level of customer service. Create positive interactions with all staff, patients and guests at every point of contact. Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected. Promptly follows up if patient is not satisfied with food or items are missing
Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to. Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions. Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet
Stocks food supply areas on assigned patient floors as directed
Cleans and sanitizes surfaces and equipment for room service as directed
Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)
Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
Provides support to other areas of food services as directed by manager, supervisor or coordinator, as needed
Deliver customer service to both internal and external customers in a manner that promotes goodwill, is timely, efficient and accurate
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION
Required: N/A
Preferred: High school diploma or GED (equivalent education and experience will be considered)
LICENSURE/CERTIFICATION/REGISTRATION
Required: Deschutes County Food Handlers Card or the ability to obtain within 2 weeks of hire.
Preferred: ServSafe Manager Certification
EXPERIENCE
Required: N/A
Preferred: Previous customer service and/or food service experience
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.
Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.
Rarely (10%): Keyboard operation.
Never (0%): Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
.Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
Variable (United States of America)Is Exempt Position?
NoJob Family:
ATTENDANTScheduled Days of the Week:
As Scheduled (may include weekends and holidays)Shift Start & End Time:
Regional health system operating four hospitals
St. Charles Health System operates four hospitals and employs over 220 medical providers to deliver medical care in Central Oregon. It offers a full range of health services—from routine treatments to specialized care—through its hospitals and clinics. Patients receive care across inpatient stays, outpatient procedures, and community health programs managed by the system. Revenue comes from charging for patient care services, and the organization funds ongoing operations plus capital projects to expand and upgrade facilities. Its edge over competitors comes from being the largest regional health care system in Central Oregon with an integrated network of hospitals and clinicians, enabling coordinated care across multiple sites. The goal is to improve community health and work toward America’s healthiest community by expanding access to care and partnering with local organizations.
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