IT Support Engineer

Job Description

Key Responsibilities:

• Build, operate, and continuously improve IT services within the area of responsibility.
• Analyze IT incidents, problems, inefficiencies, and system weaknesses.
• Support and train users on new IT systems and solutions.
• Act as a business partner for key users and process teams.
• Contribute to incident and problem management.
• Manage and govern IT Service Operations processes.
• Coordinate and monitor external service providers at an operational level.
• Ensure service level fulfillment (SLA) and readiness for crisis situations
• Support continuous improvement and service integration across business processes.
• Participate in technology projects and initiatives to improve IT performance.
• Contribute to building a high‑performing IT organization.

Qualifications

• Minimum 2 years of experience in IT Operations or IT Service Management
• Good knowledge of IT infrastructure, including:
  • endpoint management
  • network and communication technologies
  • servers, storage, and cloud computing
  • identity and access management
• University degree in IT or an equivalent combination of education and experience
• Strong analytical skills and ability to improve IT service efficiency
• Customer‑oriented mindset with the ability to collaborate closely with business teams

Nice to have:

• Basic knowledge of business systems such as ERP, CRM, MES, or HCM
• Experience with IT Service Management tools
• General understanding of business processes (e.g. finance, sales, production, logistics)
• Experience in a manufacturing or automotive environment
• Proactive attitude, strong communication skills, and ability to work in an international environment

Additional Information

Środa Śląska or Komorniki - At least 4 days a week onsite.