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Solvere One/HouseCall

Managed IT services provider and consulting

MSP System Administrator

System AdministrationConfirmed live in the last 24 hours
Full-timeSterling, VA, USA$70k - $95k /yr

About the Job

Requirements

  • Ability to identify, diagnose, and resolve complex problems involving personal computer software and hardware, local networks, the Internet, and new computer technologies, and communicate solutions to end users.
  • Ability to recommend and implement technical solutions that improve the stability, security, or speed of client environments.
  • Ability to provide onsite technical support at client offices when necessary.
  • Ability to serve as the final escalation point for client issues and problems, including project scoping.
  • Ability to create detailed technical documentation for issue resolutions and document events through a PSA platform.
  • Experience installing and supporting Microsoft Windows desktop and server operating systems.
  • Experience installing and supporting Apple/Mac desktop operating systems.
  • Experience administering and supporting Microsoft Office 365 and Google Workspace.
  • Experience troubleshooting iPhone and Android devices.
  • Experience configuring and supporting multi-factor authentication.
  • Experience installing, configuring, troubleshooting, and customizing Microsoft Office Suite applications.
  • Ability to configure TCP/IP subnetting and troubleshoot Internet connectivity.
  • Understanding of switching, firewalls, Active Directory, Group Policy, DHCP, and DNS.
  • Required to travel within Northern Virginia and the DC Metro area.
  • Excellent verbal and written communication skills.
  • Ability to continually learn new technologies and reverse engineer challenging technical issues.

Responsibilities

  • Identify, diagnose, and resolve complex problems for users involving personal computer software and hardware, local networks, the Internet, and new computer technologies, and communicate solutions to end users.
  • Recommend and implement technical solutions that increase the stability, security, or speed of client environments.
  • Provide onsite technical support at client offices when necessary.
  • Serve as the final escalation point for client issues and problems, including project scoping.
  • Create detailed technical documentation for issue resolutions.
  • Document workflows and events thoroughly through the PSA platform.

Desired Qualifications

  • Experience with ConnectWise Manage and ConnectWise Automate.
  • Experience with IT Glue.
  • Experience with Azure and AWS.
  • Experience with Hyper-V and VMware.
  • Experience with Cisco, Meraki, Sophos, and FortiGate solutions.
  • Experience with the Sophos suite of solutions.

About the Company

Solvere One/HouseCall

Managed IT services provider and consulting

Solvere One provides managed IT services and technology consulting for businesses. It acts as a single technology partner, offering proactive IT management, strategic guidance, and on-demand technical services to optimize performance and reduce the cost of IT ownership. How it works: Solvere One assesses a company’s needs, recommends best-in-class solutions, and then delivers ongoing support via CIO/CTO-level guidance, 24/7 help desk, and hands-on IT administration across a global client base. Its team combines skilled IT staff with strong supplier partnerships to implement and manage infrastructure, whether by augmenting an internal IT department or outsourcing IT operations. What sets it apart: a comprehensive, end-to-end approach under one partner, including executive-level guidance, round-the-clock support, global reach, and flexible engagement models. Its goal is to help clients stay productive and up-to-date in technology while lowering total IT ownership costs.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
VA, United States
Founded
2008

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