In PersonMust be present in the United Arab Emirates; travel may be required.
Business & StrategyBusiness Analysis
About the job
Requirements
A bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required.
At least 5 years of experience as a Business Analyst, including a minimum of 3 years of Salesforce experience, is required.
Strong experience in requirements gathering, business process analysis, documentation, and solution definition is required.
Advanced business analysis skills and the ability to translate complex business requirements into practical solutions are required.
Strong knowledge of Salesforce capabilities and business processes is required.
Knowledge of software design concepts and programming or coding languages is required.
Strong analytical, problem-solving, and critical-thinking skills are required.
Strong organizational skills and the ability to manage multiple priorities simultaneously are required.
Strong verbal and written communication skills, particularly in English, are required.
Strong stakeholder management and facilitation skills are required.
Willingness and ability to travel when required are required.
Experience working on Salesforce implementation, enhancement, or transformation projects is required.
Experience developing and delivering end-user training for business applications is required.
Functional or industry-specific knowledge relevant to the organization's business is required.
Candidates must be present in the United Arab Emirates.
Responsibilities
Conduct workshops and interviews with key business stakeholders to uncover requirements, document pain points, and define functional specifications.
Map current-state business processes and design optimized future-state workflows within Salesforce.
Write user stories with acceptance criteria, technical requirements, and process flow diagrams.
Partner with Salesforce Developers, Administrators, and Solution Architects to design user-friendly, out-of-the-box Salesforce configurations.
Create test cases, lead User Acceptance Testing, and ensure solutions meet specified business requirements before deployment.
Develop user training materials, conduct live end-user training sessions, and foster user adoption across business teams.
Desired Qualifications
Experience in Freezone, Real Estate, Property Management, or related industries is preferred.
Experience with Agile/Scrum methodologies is an advantage.
Knowledge of Salesforce configuration, automation, and standard functionality is an advantage.
Job Description
Position Overview
We are seeking an experienced Business Analyst based in Dubai, with strong expertise in Salesforce and business process optimization. The role will serve as a key link between business stakeholders and technical teams, translating business needs into effective Salesforce solutions. The position will focus on requirements analysis, process optimization, solution definition, testing, documentation, and user adoption, ensuring that Salesforce initiatives deliver practical and measurable business value.
Qualifications
Required Qualifications & Experience
Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
5+ years of experience as a Business Analyst, with a minimum of 3 years of Salesforce experience.
Strong experience in requirements gathering, business process analysis, documentation, and solution definition.
Advanced business analysis skills with the ability to understand complex business requirements and translate them into practical solutions.
Strong knowledge of Salesforce capabilities and business processes.
Knowledge of software design concepts and/or programming or coding languages.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent organizational skills with the ability to manage multiple priorities simultaneously.
Strong verbal and written communication skills, particularly in English.
Strong stakeholder management and facilitation skills.
Willingness and ability to travel when required.
Experience in Freezone, Real Estate, Property Management, or related industries is preferred.
Experience working on Salesforce implementation, enhancement, or transformation projects.
Experience with Agile/Scrum methodologies is an advantage.
Experience developing and delivering end-user training for business applications.
Functional or industry-specific knowledge relevant to the organization's business.
Knowledge of Salesforce configuration, automation, and standard functionality is an advantage.
Must be present in United Arab Emirates.
Key Responsibilities
Requirement Gathering & Analysis: Conduct workshops and interviews with key business stakeholders to uncover requirements, document pain points, and define functional specifications.
Process Mapping: Map current-state business processes ("as-is") and design optimized future-state workflows ("to-be") within Salesforce.
User Stories & Documentation: Write clear, concise user stories with detailed acceptance criteria, technical requirements, and process flow diagrams.
Solution Collaboration: Partner with Salesforce Developers, Admins, and Solution Architects to design user-friendly, out-of-the-box Salesforce configurations.
Testing & Quality Assurance: Create test cases, lead User Acceptance Testing (UAT), and ensure solutions meet specified business requirements before deployment.
Change Management & Training: Develop user training materials, conduct live end-user training sessions, and foster user adoption across business teams.