Hometown Urgent Care

Conducts clinical trials for drug development

Clinic Lead Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeAkron, OH, USANo salary listedIn-person

About the Job

Requirements

Two to three years of experience working in a physician practice or clinic setting is preferred.
Basic computer skills, including use of electronic medical records.
Ability to work independently without close supervision and consistently exercise discretion and sound clinical and professional judgment.
Ability to complete and maintain CPR certification.
Leadership experience.
Staff training experience.

Responsibilities

Identify opportunities for improvement and execute improvement plans approved by the Regional Manager.
Supervise orientation, training, and cross-training of site team members to ensure competencies, policies, established practices, and standards are followed, in partnership with the Regional Manager.
Work alongside the Regional Manager on communications about job expectations and conduct individual and group coaching and training interventions for new and tenured clinic employees.
Facilitate daily briefings and monthly meetings.
Partner with leadership and the Regional Manager to manage site staffing levels and ensure the office is adequately staffed to serve patients.
Monitor patient flow, coordinate site team efforts, and seek to reduce wait times while ensuring patients receive high-quality care and services.
Provide support to providers as needed and requested.
Oversee site team members and activities to ensure correct and timely delivery of services.
Follow established scripts and protocols for patient rooming, discharge, and callbacks.
Ensure OSHA compliance and adherence to housekeeping and preventative equipment maintenance schedules.
Follow through on programs, practices, and team leadership that improve operations, staff retention, and employee engagement.
Monitor site key performance indicators, including patient satisfaction, patient visits, and expenditures.
Address individual or team performance deficiencies in collaboration with the Regional Manager.
Submit weekly supply orders through an approved vendor.
Review schedules for errors, openings, or potential conflicts.
Participate in developing and lead execution of urgent care goals and objectives with the Regional Manager, and communicate goals and objectives to employees.
Work effectively with management and clinic staff to model the desired organizational culture and philosophies.
Assist with employee attendance tracking, absence management, and timely approvals.
Partner with leadership and providers to recognize and reward site teams and individual team members for meeting goals and demonstrating behaviors consistent with the company's mission, vision, and values.
Support pilot initiatives, including new systems and processes.
Provide continued clinical and patient experience training while supporting the clinic's community care services.
Ensure the clinic achieves management-set key performance indicator goals.
Clean and stock the site with other team members.
Train other team members.

Desired Qualifications

Two to three years of experience working in a physician practice or clinic setting.

Clinic Lead Medical Assistant

Hometown Urgent Care · Akron, United States · Full-time · Posted 2026-10-22

Workplace: on_site

Department: Clinic Staff

Description

Clinic Lead Responsibilities

· All below tasks are in addition to working clinically as a PCT, Receptionist, etc.

· Assists and identifies opportunities for improvement and executes improvement plans approved by the Regional Manager.

· Supervises the orientation, training, and cross training of their site team members to ensure that all competencies, policies, established practices, and standards are followed and adhered to in partnership with the Regional Manager.

· Working alongside the Regional Manager on communications on job expectations and helps conducts individual and group coaching and training interventions for new and tenured clinic employees.

· Facilitates daily briefing and monthly meetings.

· Assists with partnering with leadership in partnership with Regional Manager to manage site staffing levels to ensure the office is adequately staffed to serve patients.

· Monitors patient flow to ensure the site is always operating efficiently. Works with all site team members to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible.

· Assists and facilitates support as needed and requested to or by Providers.

· Assists with oversight of all site team members and activities to ensure the correct and timely delivery of all services.

· Follow established scripts and protocols including patient rooming, discharge, and call backs.

· Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed.

· Follow through on programs, practices, and team leadership to improve operations, staff retention and employee engagement.

· Monitors site KPIs; including patient satisfaction, patient visits, and expenditures.

· Assist with addressing individual or team performance deficiencies in collaboration with Regional Manager.

· Submit weekly orders via an approved vendor for supplies.

· Review scheduling for any errors, openings, or potential conflicts.

· Participates in the development and leads the execution of UC goals and objectives with Regional Manager. Clearly communicates goals and objectives to employees.

· Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff.

· Assists with employee attendance tracking, absence management, and approvals in a timely manner.

· Partners with leadership and provider to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values.

· Supports pilot initiatives such as, but not limited to new systems, new processes, etc.

· Committed to the services Hometown Urgent Care provides, with a focus on serving our communities with quick, convenient, and quality care with continued clinical and patient experience training.

· Responsible for your clinics to achieve the KPI goals set by management.

· Cleans and stocks the site with other members of the team.

· Training other team members.

· Additional job responsibilities may be assigned; this list is not intended to be all-inclusive.

Requirements

2-3 years previous experience working in a physician practice or clinic setting is preferred.
Basic computer skills, including the use of Electronic Medical Records (EMR)
Ability to function independently without close supervision, and to consistently exercise discretion and the highest level of good clinical and other professional judgment.
Ability to complete and maintain CPR certification
Leadership experience
Staff training experience

Benefits

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Apply

Apply at Hometown Urgent Care

About the Company

Hometown Urgent Care

Conducts clinical trials for drug development

MyHometownUC.com runs clinical trials to help develop new medicines and improve health outcomes. It manages and conducts studies, including participant recruitment, visits, data collection, and analysis to generate insights for sponsors, while trial participants receive medications and medical exams at no cost, with travel reimbursements and stipends. The company differentiates itself through a long track record of thousands of patient engagements, many research visits, and extensive COVID-19 study experience, focusing on delivering participant insights to sponsors and CROs. Its goal is to advance health outcomes by efficiently conducting trials and providing reliable data that supports bringing new medicines to market.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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