In PersonBased out of the Carlsbad, NM office; provides on-site service at client locations.
Field ServiceEquipment Field Service
About the job
Requirements
Must be at least 21 years old and have a valid driver's license with a clean driving record.
Must have a high school diploma or GED.
Must pass a pre-employment criminal background check and drug screen.
Must be willing and available to be on call 24/7 for after-hours requests.
Must have problem-solving skills and mechanical aptitude.
Must have previous diesel and service experience.
Must have technical and computer literacy, including Microsoft Office, engine program tools, and rental industry software.
Must be able to build strong customer relationships and communicate effectively.
Must be able to manage workflow in a timely and consistent manner and work well in a team environment.
Must be able to lift 50 or more pounds.
Must follow company workplace safety guidelines and environmental standards while on duty or on site.
Must provide personal tools.
Responsibilities
Perform tests on equipment and machinery.
Diagnose issues and resolve customer requests or concerns in a timely manner.
Maintain customer relationships and follow company operational and safety guidelines.
Troubleshoot equipment issues and guide customers on proper equipment use.
Create customer work orders and perform machine repairs and maintenance as needed.
Provide on-site repair, maintenance, and installation of rental equipment at client-owned locations.
Desired Qualifications
Trade or technical certification, or previous industry experience.
Rotating equipment experience.
Two to five years of experience; heavy equipment industry experience is favorable.
SAGE Rental Services is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Carlsbad, NM office. The candidate will be responsible for providing on-site repair, maintenance and installation of SAGE rental equipment at client owned locations. The ideal candidate is prompt and reliable, with excellent support skills and communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior and quality service.
Responsibilities (including, but not limited to):
Customer Service – Perform tests on equipment and machinery. Diagnose issues and resolve any requests or concerns that come up in a timely manner. Maintain relationships with customers and follow company operation and safety guidelines.
Equipment repair and maintenance – Troubleshoot issues and guide customers on how to properly use equipment. Create customer work orders, perform machine repairs and maintenance as needed.
Requirements:
Must be 21 years of age and have a valid driver's license with a clean driving record
High school diploma or GED
Must pass a pre-employment criminal background check and drug screen
Must be willing and available to be on call 24/7 for after-hours requests
Problem-solving skills and mechanical aptitude
Previous diesel and service experience
Technical/computer literacy skills, including but not limited to Microsoft Office, engine program tools, rental industry software, etc.
Ability to build strong relationships with customers and display excellent communication skills
Ability to manage workflow in a timely and consistent manner and work well in a team environment
Ability to lift to 50+ pounds
Ensure company workplace safety guidelines are followed and environmental standards are practiced when on duty or on site
Personal tools required
Preferred:
Trade/technical certification or previous industry experience
Rotating equipment experience
2-5 years; Heavy equipment industry favorable
SAGE Rental Services specializes in the rental and sale of pumping, trench safety and general heavy equipment to the construction, municipal and industrial markets. We are dedicated to upholding our “Core Values”, to Work Honest, Work Safe, Work Smart & Work Together.
We provide Medical, Dental, Vision, Life, Disability and Supplemental benefits, along with a 401k option and employer match program.