Tissue Donation Coordinator

Job Description

Tissue Donation Coordinator, Hybrid Schedule & Meaningful Work

Make a Meaningful Difference: As a Tissue Donation Coordinator, you will play a critical role in the donation process, supporting families with compassion and professionalism while helping facilitate tissue donations that improve and transform lives. Through your work, you will help provide life-changing gifts to recipients, including children requiring heart valve transplants, breast cancer survivors undergoing reconstructive procedures, and individuals in need of sight-restoring corneal transplants.

Key Responsibilities

• Respond to donor referral calls from hospitals and clinical partners, gathering and evaluating medical information to determine donor suitability.
• Guide families through the donation process with empathy and professionalism, including conducting medical and social history interviews and obtaining informed authorization for donation.
• Coordinate tissue recovery logistics with internal teams and external partners.
• Communicate effectively with hospitals, medical examiners, funeral homes, district attorneys, and other stakeholders while delivering exceptional service and support.
• Maintain accurate documentation and adhere to established regulatory and organizational standards.

Schedule & Work Environment

• Three 12-hour shifts per week.
• One 12-hour on-call shift every two weeks.
• Position supports a 24/7/365 operation, requiring some nights, weekends, and holidays
• Hybrid work model, allowing for up to half of all shifts remote. Hybrid available upon completion of orientation period. During onboarding and orientation, all shifts are onsite in Waltham, MA.
• Remote work opportunities become available upon successful completion of orientation and demonstrated independent competency.

Now interviewing for December and January 2027 New Hire Orientation start dates!

Qualifications

What You’ll Bring to the team:

• Bachelor’s degree and one year of relevant experience; or Associates degree, certification, or licensure with three or more years of relevant experience in healthcare, health sciences, mental health, counseling, or a related field.
• Working knowledge of medical terminology with the ability to analyze and interpret complex medical information and communicate it clearly and professionally to medical partners and donor families.
• Proven ability to build trust, demonstrate empathy, and effectively support individuals experiencing grief, crisis, or significant emotional distress.
• Exceptional telephone communication and interpersonal skills, with the ability to build trust, gather critical information, and navigate sensitive conversations with empathy and professionalism. 
• Strong organizational and time-management skills, with the ability to accurately manage complex processes, documentation, and competing priorities.
• Ability to work effectively in both remote and onsite environments, maintaining strong communication, collaboration, and accountability while managing time-sensitive responsibilities.
• Demonstrated ability to remain adaptable, responsive, and solution-oriented while managing time-sensitive cases and competing demands in a fast-paced setting.
• Proficiency with Microsoft Office, electronic medical records (EMRs), and clinical databases.

Why Join NEDS? What You’ll Be a Part Of:

At NEDS, you'll be part of a mission-driven organization dedicated to saving and healing lives through organ and tissue donation.

Our comprehensive benefits package includes:

• Generous paid time off
• Medical, dental, vision, and mental health coverage
• Life insurance (2x annual salary)
• Fertility benefits
• Flexible Spending Accounts (FSA)
• 403(b) retirement plan with organizational contributions
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Pet insurance
• Employee discount programs
• Professional development and career growth opportunities

Employees also enjoy participating in mission-focused events, volunteer opportunities, organization-wide team-building activities, and our annual Blue & Green Walk.

Additional Information

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers

Compensation: 31 to 31 (USD) (HOURLY)