Maersk

Global container shipping and end-to-end logistics

Lead Logistics CX & Operations Senior Specialist

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
At least 3 years of experience with a strong understanding of the logistics or supply chain management industry is required.
Good knowledge and experience in supply chain management processes, systems, and exceptional handling are required.
Good communication in both English and Vietnamese is required.
A strong sense of ownership, proactiveness, and customer centricity is required.
Problem-solving ability and a continuous improvement mindset are required.
Ability to manage stakeholders and team members toward common goals is required.

Responsibilities

Handle critical operational tasks, including exceptional handling and critical assignments.
Produce performance reports and dashboards to monitor and enhance team performance and balance capacity.
Serve as the first escalation point for operational issues, coach team members in problem-solving, and implement action plans.
Sustain team performance at a high service level and eliminate costs caused by service failures.
Drive a continuous improvement mindset and activities within the team, and seek and support team initiatives.
Maintain effective collaboration with stakeholders.
Train and follow up with junior members.
Enhance team members' capabilities and productivity.
Provide performance coaching and development coaching to team members.
Promote an environment of ownership, efficiency, continuous improvement, and engagement.
Be accountable for customer satisfaction measures, including KCX and NPS; operational KPIs; team performance, cost savings, and productivity; team engagement; and transformation projects.

Desired Qualifications

A track record in performance management and team development is a plus.

Be the operational escalation point, sustain and improve service quality
Drive the performance and engagement toward aligned objective.

Responsible for:

Operational responsibility

•Handle critical operation tasks: such as exceptional handling and critical assignments

•Performance reports/dashboard: to monitor and enhance team performance and balance capacity

•Be the first escalation point for operational issues and coach team members in problem solving, implement action plan.

•Sustain team performance at high service level, eliminate cost due to service failure

•Drive the continuous improvement mindset and activities in team. Seek and support for initiatives in team.

•Maintain good collaboration level with stakeholders.

Leadership responsibility

•Training and follow up junior members.

•Enhance team members capability and productivity.

•Provide performance coaching and development coaching to members.

•Promote an environment of ownership, efficiency, continuous improvement and engagement.

Accountable for

•Customer satisfaction: KCX, NPS

•Operational KPIs

•Team performance, cost saving and productivity

•Team engagement

•Transformation projects

Parameters for success

Key metrics

Shared

•KCX

•CustomerNPSforthe Area

Individual

•Productivity

•Cost

•TeamEES

Organizational

Directsupervisor

•VN GSCManager

Directreports

•VN GSC members

Key interdependencies

Internalstakeholders

•CX team

•PM/KCM

•Destination team

•GSC hub team

•Other functions: LCL, Landside, WHS,…

Externalstakeholders

•Customers

•Vendors/shippers

•3rd party suppliers

•Carrier/NVOCC

Key requirements

•Bachelor's Degree Graduated

•At least 3 years experience with strong understanding in logistics/SCM industry

•Goodknowledgeandexperience in SCM process, systemandexceptionalhandling

•Good communication in both English and Vietnamese

•Highspiritofownership, proactiveness, customercentricity

•Good in problem solving, continuous improvement mindset

•Selfdriven, manage stakeholders and team members toward common goals

•Have track record in performance management and team development is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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About the Company

Maersk

Global container shipping and end-to-end logistics

Maersk is an integrated logistics provider that connects and simplifies customers’ supply chains through global shipping and end-to-end logistics services. Its offerings span ocean freight, inland transportation, warehousing, and supply chain management, all coordinated with digital tools that give customers visibility and control over shipments. Unlike traditional shipping lines, Maersk positions itself as a comprehensive logistics partner that integrates multiple modes of transport and services to create seamless, transparent supply chains. The company pursues a global reach—operating in 130 countries with more than 100,000 employees—to serve businesses of all sizes. Its goal is to make global trade smoother by delivering end-to-end logistics solutions that unify what moves by sea, land, and in between.

Company size: 10,001+
Company stage: IPO
Headquarters: Copenhagen, Denmark
Founded: 1904

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