Return Merchandise Authorization Lead

Hyve Company Overview 

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.  

The RMA (Return Merchandise Authorization) Lead coordinates daily returned-material activities and helps guide the RMA team. This hands-on role supports accurate receiving, tracking, storage, and movement of returned products while maintaining quality, safety, and productivity standards.

Key Responsibilities

• Coordinate daily RMA workflow and assign tasks based on priorities.
• Receive returned products and verify part numbers, serial numbers, quantities, and supporting documentation.
• Record returns and inventory movements accurately in company systems.
• Label, organize, and maintain traceability of returned materials.
• Coordinate with repair, quality, inventory, and shipping teams on product disposition.
• Investigate discrepancies and escalate damaged products, missing documentation, or processing delays.
• Train team members on procedures, material handling, and documentation requirements.
• Monitor outstanding returns and support timely processing.
• Maintain an organized work area and follow safety and applicable ESD procedures.
• Identify opportunities to improve accuracy and turnaround time.

Suggested Qualifications

• Experience in RMA, warehouse operations, inventory control, or shipping and receiving.
• Previous team lead or employee training experience preferred.
• Strong attention to detail, organization, and communication skills.
• Familiarity with inventory systems and Microsoft Office.
• Ability to prioritize work in a fast-paced manufacturing environment.

What’s in it for you  

Benefit Insurance  

• Flexible Spending Account (FSA)  

• Health Savings Account (HSA)  

• Mental Health Care  

• 401K with match  

• Paid Holidays, Vacation & Sick Days  

• Tuition Reimbursement  

• Perks at Work

• LEAP Program  

• MyFlexPay 

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.