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Autoridad del Canal de Panama

IT Specialist - Customer Service

IT Service Desk & End User SupportPosted on Nov 9
Full-timePanama City, Panamá Province, PanamaPAB20.68 /hr

About the Job

Requirements

  • Panamanian nationality is required.
  • Intermediate English proficiency is required for speaking, reading, and writing.
  • Availability to work rotating shifts is required.
  • A bachelor's degree in Informatics, Computer Engineering, Information Systems, Systems Engineering, or a related field is required.
  • At least two years of experience supporting enterprise and corporate applications is required.
  • At least two years of experience diagnosing and resolving technology incidents is required.
  • At least two years of experience providing support to internal and external users is required.
  • At least two years of experience managing incidents, service requests, and changes in IT environments is required.
  • At least two years of experience training users and providing functional assistance is required.
  • Knowledge of IT service management, including incident, problem, service request, and change management, is required.
  • Knowledge of databases, data extraction, and computer applications is required.
  • Knowledge of operating systems, hardware, networks, and connectivity is required.
  • Knowledge of Panama's Maritime Single Window applications (VUMPA) is required.
  • Knowledge of functional testing methodologies and application validation is required.
  • The role requires handling incidents and requests outside regular working hours, on weekends, and on holidays as needed.

Responsibilities

  • Provide specialized technical support for maritime applications and corporate technology services.
  • Analyze, diagnose, and resolve incidents, service requests, and problems related to operational and administrative systems.
  • Participate in functional testing, change validation, and application quality assurance.
  • Train and guide internal and external users in using applications and technology services.
  • Maintain technical documentation and records of incidents, service requests, problems, and changes in IT service management tools.

About the Company

Autoridad del Canal de Panama

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