Solutions Consultant

• Prioritize and deliver outstanding customer experience throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Learn AI powered Ads products and Ads Platforms.
• Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Experience working in technical product/cloud support/quality engineering/SRE.
• Experience in technical troubleshooting or customer support in a tech organization. Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Knowledge and experience using Google Ads or other online advertising solutions and the media/tech landscape.
• A customer first and empathetic mindset, and ability to own end to end experience and solutions.
• Problem solving experience to develop strategic perspectives on customer-focused solutions.

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.

You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.

• Bachelor’s degree or equivalent practical experience.
  
• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in system design or reading code (e.g., Java, C++, Python).