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Schneider Electric

Global energy management and automation provider

Service Engineer - Power System

Equipment Field ServiceUpdated on Nov 11
ContractJohor Bahru, Johor, MalaysiaNo salary listed

About the Job

Requirements

  • A degree in Electrical and Communication Engineering and at least 3 years of experience in an onsite service environment are required.
  • Experience troubleshooting protection relays, switchgear, and power system products, including low- and medium-voltage equipment and 33 kV transformers, is required.
  • Project implementation, testing, and commissioning experience is required.
  • Knowledge of ENMCS and IMCS systems is an added advantage.
  • Knowledge of programmable logic controllers, human-machine interfaces, and supervisory control and data acquisition systems is an added advantage.
  • Strong communication and writing skills are required.
  • Ability to communicate in local dialects is required.
  • Ability to work onsite 90% of the time is required.

Responsibilities

  • Support serviceable Schneider equipment, including electrical switchgear, protection relays, programmable logic controllers, human-machine interfaces, gateways, servers, communication, and networking in ENMCS and IMCS environments.
  • Document, label, and return defective parts used in equipment repairs to the designated disposal or repair location.
  • Develop solutions to complex technical problems that arise during startup.
  • Research, evaluate, and recommend products or equipment upgrades that meet customer needs.
  • Assist Schneider Electric Service Partners with site visits and evaluate their technical and professional performance.
  • Identify business opportunities outside the current scope of work at customer sites and refer them to the sales team.
  • As level 2 technical support, resolve technical issues raised by other field service representatives.
  • Escalate issues to other technical support levels within the company when needed.
  • Investigate breakdowns remotely and submit fixes, such as through a service bureau.
  • Support Consulting Experts, Project Engineers, and IoT Integration Digital Execution with business and operational issues to ensure business delivery and performance.

About the Company

Schneider Electric

Global energy management and automation provider

Schneider Electric is a global specialist in energy management and automation. It helps homes, businesses, and industries run electricity more efficiently by selling electrical products, automation hardware, software, and related services. Its offerings cover electrification, automation, and digitization, and solutions connect devices, collect data, and control systems to optimize energy use in smart industries, resilient infrastructure, and data centers. The company distinguishes itself with a broad, end-to-end portfolio and a worldwide presence in over 100 countries, combining hardware, software, and services to address sustainability and reliability. Its goal is to help people and organizations use energy more efficiently, reduce environmental impact, and improve uptime and reliability.

Company size
10,001+
Company stage
IPO
Headquarters
Rueil-Malmaison, France
Founded
1836

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