Full-Time

Senior Technical Program Manager

Posted on 3/28/2024

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider


Senior

San Francisco, CA, USA

Required Skills
Salesforce
Product Design
Requirements
  • Deep understanding of technology, system architectures, and data flows
  • Strong leadership and influencing capabilities
  • Experience with Go To Market teams and Salesforce
  • Experience with requirement elicitation and documentation techniques
Responsibilities
  • Clarify and shape initiatives with team and group leadership
  • Break initiatives into projects with product, design, and engineering teams
  • Drive visibility and alignment across partner teams
  • Gather and document functional specifications for programs
  • Identify issues, risks, and develop mitigation strategies

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

3%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

INACTIVE