Mallory Alexander International Logistics, a global third-party logistics (3PL) provider, is looking for talented individuals to join our growing team.

The Import Manager is responsible for leading and overseeing all aspects of U.S. import customs brokerage and import operations. This role will manage daily import activity, ensure regulatory compliance, maintain strong customer relationships, and lead a high-performing team.

Responsibilities:

Lead daily customs brokerage and air/ocean import operations, ensuring timely and accurate customs clearance and shipment handling.
Oversee import entry writing, classification, valuation, documentation, billing, and post-entry activities.
Ensure compliance with CBP regulations, PGA requirements, customer SOPs, and company policies.
Serve as the escalation point for complex customs, import, operational, and customer issues.
Manage customer relationships and support customer retention and business growth.
Monitor department productivity, service levels, profitability, and operational performance.
Identify and implement process improvements to increase efficiency, accuracy, and compliance.
Hire, train, coach, and develop team members while managing performance and staffing needs.
Work closely with carriers, customers, and internal teams to ensure smooth import operations.
Stay current on changes to U.S. customs regulations, tariffs, and government agency requirements.

Qualifications:

Licensed Customs Broker (LCB), required
CCS certification, preferred.
Bachelor’s degree in Logistics, Supply Chain, International Business, or related field.
7+ years of U.S. customs brokerage and import operations experience.
Supervisory or management experience in customs brokerage and/or import operations.
Strong knowledge of CBP regulations, HTS classification, valuation, country of origin, and PGA requirements.
Strong experience with air and ocean imports and entry writing.
Experience managing departmental budgets, profitability, and business growth.
Excellent customer service, communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
CargoWise experience, highly preferred

Why Mallory Alexander?

Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925. With more than 10 facilities in the U.S. and 3 in Asia, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence–on time, with care, everywhere. We proudly offer competitive compensation, robust benefits and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience.

If you are based in California, we encourage you to read this important information for California residents linked here.

About the company

Mallory Alexander International Logistics offers a full suite of logistics services, including warehousing, freight forwarding, customs brokerage, NVOCC, and domestic and international transportation, backed by IT solutions. It enables end-to-end supply chain management by storing goods, moving them via air and ground transport, handling regulatory filings, and providing software to track and optimize shipments. The company stands out through certifications and recognitions, such as C-TPAT, ISO 9001:2015, and a President’s E-Award, along with strong industry reputation. Its goal is to help customers achieve efficient, secure, and compliant logistics through reliable, scalable, and integrated solutions.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Memphis, Tennessee

Founded

1925

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Simplify's Take

What believers are saying

October 7, 2025 acquisition injected capital for technology, training, safety, and process upgrades.
August 25, 2026 air-export gateway improves speed and resiliency across five consolidation hubs.
Mallory's 100-year brand and broad compliance services win shippers facing tighter trade enforcement.

What critics are saying

CoPilot's acquisition thesis depends on integrating future tuck-ins without disrupting Mallory's service culture.
Five-hub air-export rollout on August 25, 2026 adds execution risk if volumes disappoint.
Customer dependence on Memphis operations creates concentration risk during labor, weather, or facility outages.

What makes Mallory Alexander International Logistics unique

Mallory's Memphis-based integrated forwarding, brokerage, warehousing, and drayage stack is unusually broad.
CoPilot and Endeavour installed Rich Bolte and Paul Svindland on October 7, 2025.
Six Memphis facilities and 1.4M+ square feet anchor fast, controlled U.S. execution.

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Benefits

401(k) Retirement Plan
Dental Insurance
Health Insurance
Vision Insurance
18 days PTO, Holidays, Personal Days
Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

PR Newswire

Oct 7th, 2025

Mallory Alexander Acquired by CoPilot, Endeavour

Endeavour and CoPilot Global Logistics have acquired Mallory Alexander, a logistics provider with over 100 years of experience. Mallory will serve as the foundational company for a global logistics platform. The partnership aims to enhance Mallory's operations, technology, and team while pursuing strategic acquisitions. Rich Bolte and Paul Svindland have joined as Chairman and CEO, respectively. The acquisition will maintain Mallory's existing management and brand, focusing on growth and customer service.

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