Full-Time

AI Solutions Architect

Posted on 8/23/2026

MSX International

MSX International

1,001-5,000 employees

Automotive dealer performance and repair optimization

Compensation Overview

€35k - €55k/yr

Milan, Metropolitan City of Milan, Italy

Hybrid

Hybrid role; 50% work from home.

Bachelor's, Master's

Category
Sales & Solution Engineering
Required Skills
Machine Learning
RAG
Risk Management

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Requirements
  • Bachelor’s or Master’s Degree in Computer Science, Data Science, Software Engineering, or a related quantitative field; Solid foundational knowledge in Machine Learning and Software Architecture is essential.
  • 5+ years of significant experience in designing end-to-end technical architectures for Machine Learning and Generative AI solutions.
  • Proven track record in conducting technical feasibility assessments, rapid prototyping (POCs/MVPs), and bridging business requirements with engineering execution.
  • Experience with enterprise-scale systems, security standards, and AI governance is critical.
  • Expertise in AI design patterns (such as Retrieval-Augmented Generation, Fine-tuning, and Agentic workflows) and model evaluation frameworks.
  • Strong technical leadership and mentorship abilities, exceptional stakeholder management across cross-functional teams (Security, Data, Infrastructure), and the capability to optimize architectures for scalability, cost-efficiency, and reliability.
  • Professional proficiency in English required; Italian and/or additional European languages are a plus.
Responsibilities
  • Recommend the reference architectures for AI related solutions across the enterprise.
  • Design end-to-end pipelines for Generative AI, Machine Learning, and Agentic workflows.
  • Ensure that AI solutions are modular, reusable, and aligned with enterprise security and compliance standards.
  • Recommend the optimal technical stack for specific business use cases.
  • Partner with AI & Data Governance to ensure architectures align with risk, compliance, and lifecycle requirements.
  • Conduct evaluation of the technical feasibility of AI related initiatives.
  • Conduct rapid prototyping, POCs, MVPs, to validate AI-specific technical assumptions.
  • Support defining technical requirements, model dependencies, and integration points for AI related initiatives.
  • Collaborate with Security, Data, and Infrastructure teams to validate architectural assumptions and verify technical fit within the enterprise environment.
  • Provide high-level effort estimations and resource requirements for AI implementations.
  • Support defining what AI models need to move beyond "lab" environments into robust, scalable production systems.
  • Support defining requirements for scaling
  • Recommend optimized architectures for latency, cost-efficiency (token management), and reliability.
  • Assess cost impact of model choices, inference patterns, and orchestration designs to recommend sustainable options.
  • Establish patterns for AI safety, bias mitigation, and "Human-in-the-loop" architectural components, ensuring architectural decisions follow the AI governance model, including risk reviews, lifecycle stages, and required documentation.
  • Act as the "North Star" for tech people involved in the implementation of AI related solutions.
  • Provide technical oversight and architecture reviews for AI related projects.
  • Monitor emerging AI patterns (RAG, Fine-tuning, Multi-agent systems).
  • Collaborate with the AI & Data Transformation Lead to support Value Streams and Support Functions on advisory support for AI uses cases, maintaining and evolving a set of reusable AI architecture patterns and component templates to support enterprise scaling.
  • Design and execute the technical assessment of AI models, and emerging technologies to ensure enterprise-grade performance.
  • Apply structured LLM validation frameworks to assess model performance, accuracy, safety, and technical suitability.
  • Review external AI products and services from a technical perspective to gauge architectural fit and integration readiness.
  • Stay at the forefront of AI research to identify and integrate new technical capabilities (e.g., multimodal models, advanced embedding techniques, reasoning models).
  • Ensure AI related solutions maintain technical flexibility and avoid architectural lock-in through modular design and standardized AI interfaces.
  • Maintain concise architectural documentation that supports decision-making, governance, and auditability.

MSX International partners with automotive OEMs and mobility companies to improve retail operations across dealer performance, repair optimization, and consumer engagement. Its offerings combine services and tools that enhance warranty and repair efficiency, diagnostics and repair enhancement, parts and service performance, and sales/distribution, guided by people, processes, and technology. It differentiates through a 30-year track record in the automotive space and deep industry focus, delivering end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock potential, improve retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Detroit, Michigan

Founded

2001

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Simplify Jobs

Simplify's Take

What believers are saying

  • Hyundai targets 150 dealers in 2026, creating a large rollout for MSX.
  • Stellantis' Eurorepar partnership should add recurring European aftersales work in 2026.
  • Dealer service capacity shortages keep outsourcing and mobile-coaching demand strong for MSX.

What critics are saying

  • Federman & Sherwood's 2023 breach investigation still signals serious trust and compliance exposure.
  • MSX remains tied to OEM budgets; Hyundai and Stellantis concentration can squeeze pricing.
  • Mobile-service execution at 150 Hyundai dealers by 2026 creates visible failure risk if deployments stall.

What makes MSX International unique

  • MSX won Hyundai's 2026 mobile-service rollout, pairing implementation with Spiffy technology.
  • MSX signed Stellantis' Eurorepar Car Service joint venture in February 2026.
  • MSX spans 80 countries, giving OEMs a single vendor for dealer operations.

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Benefits

Flexible Work Hours

Remote Work Options

Company News

News-Press NOW
Jun 25th, 2026
Hyundai Motor America partners with Spiffy and MSX to accelerate mobile service across dealer network.

Hyundai Motor America partners with Spiffy and MSX to accelerate mobile service across dealer network. * ACCESS Newswire * Jun 25, 2026 * 0 * ACCESS Newswire Following a successful 2025 pilot, HMA invests in scaling mobile service with Spiffy technology and MSX-led implementation APEX, NC / ACCESS Newswire / June 25, 2026 / Spiffy, the leading provider of mobile service enablement solutions for automotive... Following a successful 2025 pilot, HMA invests in scaling mobile service with Spiffy technology and MSX-led implementation APEX, NC / ACCESS Newswire / June 25, 2026 / Spiffy, the leading provider of mobile service enablement solutions for automotive dealerships, today announced the expansion of its partnership with MSX International (MSX) and Hyundai Motor America (HMA) to support the rollout of mobile service capabilities across HMA's dealer network. The collaboration builds on a successful pilot program launched in 2025, where a select group of HMA dealers implemented Spiffy's mobile service platform with operational support and mobile coaching from MSX. The pilot demonstrated strong results across customer satisfaction, service efficiency, and business benefits prompting HMA to invest in mobile service as a broader strategic initiative. A standout example came from the program's pilot with Hyundai of New Port Richey, where Spiffy-powered mobile solutions drove measurable gains in service throughput, customer retention, and recall completion-becoming a blueprint for how HMA dealers nationwide can extend service beyond the bay. Under the expanded partnership: * Spiffy provides its end-to-end mobile service platform, including scheduling and routing technology, customer experience tools, and its industry-leading van upfit solutions, along with proven operational processes designed to drive mobile service success. * MSX leads implementation and field execution, working directly with HMA dealers to deploy, train, and operationalize mobile service at scale. * HMA-Backed Incentives: To support dealer investment, HMA is offering substantial earn-back incentives per participating dealers for a limited time. Incentives are paid out as dealers reach key milestones, including initial launch activity and ongoing repair order volume targets. A key driver of the program's value is expanding shop capacity while improving customer satisfaction. As service departments face growing demand and limited in-bay availability, mobile service enables HMA dealers to shift eligible work out of the shop and deliver it directly at the customer's home or workplace-freeing up fixed operations capacity, reducing scheduling friction, and creating a more convenient service experience that strengthens customer loyalty. "Mobile service is no longer an experiment in automotive retail, it's a strategic capability for dealers that want to increase service capacity, improve customer retention, and meet the expectations of today's convenience-oriented consumer," said Karl Murphy, Founder and CEO of Spiffy. "What makes this partnership exciting is that Hyundai, MSX, and Spiffy are aligned around operational execution at scale. The pilot proved that when dealers combine the right technology, implementation support, and operational processes, mobile service can drive measurable business results quickly. We believe Hyundai is positioning its dealers to lead the next generation of fixed operations." The pilot dealers demonstrated measurable improvements, including increased service lane throughput, higher customer retention, stronger recall completion rates, and strong adoption of mobile appointments. Dealers also benefited from optimized routing, transparent scheduling, and a seamless customer experience powered by Spiffy's platform. HMA's investment reflects a growing recognition across the automotive industry that convenience-driven service offerings are critical to meeting evolving customer expectations. "The success of the pilot made it clear that mobile service is a valuable opportunity for our dealers and our customers," said Michel Poirier, vice president, Aftersales and Customer Experience, Hyundai Motor America. "With Spiffy's technology and MSX's implementation expertise, we're confident in our ability to scale this capability across the network." As the program expands, HMA dealers will gain access to a turnkey mobile service solution designed to integrate seamlessly with existing operations while unlocking new revenue streams and enhancing the overall ownership experience. With a 2026 goal of reaching 150 dealers and even more growth planned for 2027, the program is positioned for rapid, sustained expansion across the HMA network. About Spiffy Spiffy(R) is the mobile operating system for automotive service execution, purpose-built to help dealerships and OEM programs deploy and scale mobile service with operational consistency and economic discipline. With more than 4 million services completed and over 11 years of real-world mobile operations experience, Spiffy enables fixed operations teams to confidently extend service beyond the bay while maintaining control, efficiency, and brand standards at scale. Spiffy measures success by helping dealers increase fixed operations capacity, improve mobile utilization, increase fixed revenue and gross profits, and strengthen long-term customer retention. About MSX MSX is a global provider of technology-enabled business process outsourcing services to automotive manufacturers and dealers, specializing in driving performance across sales, service, and customer experience. About Hyundai Motor America Hyundai Motor America offers U.S. consumers a technology-rich lineup of cars, SUVs, and electrified vehicles, while supporting Hyundai Motor Company's Progress for Humanity vision. Hyundai has significant operations in the U.S., including its North American headquarters in California, the Hyundai Motor Manufacturing Alabama assembly plant, the all-new Hyundai Motor Group Metaplant America, several cutting-edge R&D facilities and more than 855 independent dealers. These operations are part of Hyundai Motor Group, which is investing $26 billion in the U.S. from 2025 to 2028. Media Contacts: Ethan Peikes Director of Marketing 203-940-0658 Michele Tinson Sr. Manager, Corporate, Safety and Product Hyundai Motor North America 734-740-4650 Tarini Singh Global Communications Manager MSX International +44 07717 618595 View the original on ACCESS Newswire

Whybrow
Aug 7th, 2024
MSX International moves UK headquarters to Knowledge Gateway

MSX International moves UK headquarters to Knowledge Gateway.

CoStar Group
May 5th, 2024
MSX Int'l Moves World HQ

MSX International Inc. is moving its world headquarters from Auburn Hills, MI, to 22355 W. Eleven Mile Road in Southfield, MI.

Business Wire
Jul 21st, 2023
Federman & Sherwood investigates MSX International Inc for data breach

Federman & Sherwood investigates MSX International Inc for data breach.

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