ProcDNA

Biopharma-focused commercial analytics and consulting

Director Commercial Technology

Technology & Systems ConsultingConfirmed live in the last 24 hours

Full-timePrinceton, NJ, USANo salary listed

About the Job

Requirements

10–14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
Strong experience leading cross-functional teams across strategy, technology, and analytics.
Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
Hands-on expertise in at least two of the following areas: omnichannel strategy and commercial data governance; omnichannel data infrastructure, including data warehouses, customer data platforms, identity, consent, and clean rooms; content operations and enablement, including modular content and medical, legal, and regulatory workflow optimization; omnichannel orchestration, including next-best-action, digital targeting, and personalization; marketing automation platforms such as HubSpot, Salesforce, Veeva, and Adobe; measurement and analytics, including marketing mix modeling, multi-touch attribution, and channel performance dashboards.
Experience with life sciences commercial models, including brand marketing, field force enablement, access and payer considerations, and digital engagement.
Track record of active business development and contributing to account and practice area growth.
Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
Willingness to travel to support client delivery and internal initiatives.

Responsibilities

Lead major workstreams within commercial transformation programs, including omnichannel acceleration, customer relationship management modernization, data-driven targeting, and digital execution readiness.
Translate client business goals into actionable commercial technology roadmaps spanning Veeva, Salesforce, Adobe, OCE, customer data platforms, digital asset management, and broader marketing technology ecosystems.
Manage day-to-day delivery for large omnichannel and customer relationship management engagements, including platform redesign, next-best-action deployments, marketing automation enhancements, modular content operations, and consent and identity management.
Drive commercial analytics and insight generation, partnering with data teams to define key performance indicators, implement measurement frameworks such as marketing mix modeling and multi-touch attribution, and operationalize return-on-investment tracking.
Develop deliverables including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plans for commercial systems.
Engage senior client stakeholders, including Directors, Senior Directors, and Vice Presidents, to define requirements, align on priorities, and ensure program success.
Support sales pursuits by contributing to proposals, demonstrations, statements of work development, effort estimation, and solution design.
Create and refine internal intellectual property, including frameworks, accelerators, templates, and domain-specific methodologies.
Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
Coach and develop Engagement leads and Analysts, fostering capability building across omnichannel, customer relationship management, data, and marketing technology disciplines.
Collaborate across global teams to scale best practices and support multi-region delivery models.
Ensure operational excellence across delivery risk management, quality assurance reviews, stakeholder communication, and change management.

Desired Qualifications

An advanced degree, such as an MBA or a Master's in a relevant field, is preferred.
Excellent communication, storytelling, and stakeholder management skills, with the ability to clearly articulate complex commercial technology topics.

About ProcDNA:
ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 450+ across 9 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

What we are looking for
We are seeking a Director – Commercial Technology who plays a critical leadership role in shaping and delivering Commercial Technology transformation for pharma, biotech, and MedTech clients. This role blends hands-on program leadership with strategic advisory responsibilities, helping clients modernize their commercial ecosystems and execute omnichannel activation at scale. The Director leads key engagements, manages senior client relationships, and ensures the successful delivery of high-quality commercial technology programs.

What you will do

Lead major workstreams within commercial transformation programs, including omnichannel acceleration, CRM modernization, data-driven targeting, and digital execution readiness.
Translate client business goals into actionable commercial technology roadmaps, spanning Veeva, Salesforce, Adobe, OCE, CDP, DAM, and broader MarTech ecosystems.
Manage day-to-day delivery for large omnichannel and CRM engagements, including platform redesign, NBA deployments, marketing automation enhancements, modular content operations, and consent/identity management.
Drive commercial analytics and insight generation, partnering with data teams to define KPIs, implement measurement frameworks (MMx, MTA), and operationalize ROI tracking.
Develop high-quality deliverables, including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plans for commercial systems.
Engage senior client stakeholders (Directors, Sr. Directors, VPs) to define requirements, align on priorities, and ensure program success.
Support sales pursuits by contributing to proposals, demos, SOW development, effort estimation, and solution design.
Create and refine internal IP, including frameworks, accelerators, templates, and domain-specific methodologies.
Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
Coach and develop Engagement leads and Analysts, fostering capability building across omnichannel, CRM, data, and marketing technology disciplines.
Collaborate across global teams to scale best practices and support multi-region delivery models.
Ensure operational excellence across delivery risk management, QA reviews, stakeholder communication, and change management.

Must Have

10–14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
Advanced degree preferred (MBA or Master’s in a relevant field).
Strong experience leading cross-functional teams across strategy, technology, and analytics.
Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
Hands-on expertise in at least two of the following areas
Omnichannel strategy & commercial data governance
Omnichannel data infrastructure (data warehouse, CDP, identity, consent, clean rooms)
Content operations & enablement (modular content, MLR workflow optimization)
Omnichannel orchestration (NBA, digital targeting, personalization)
Marketing automation platforms (HubSpot, Salesforce, Veeva, Adobe)
Measurement & analytics (MMx, MTA, channel performance dashboards)
Excellent communication, storytelling, and stakeholder management skills; able to clearly articulate complex commercial tech topics.
Experience with life sciences commercial models, including brand marketing, field force enablement, access/payer considerations, and digital engagement.
Track record of active business development and contributing to account and practice area growth.
Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
Willingness to travel to support client delivery and internal initiatives

About the Company

ProcDNA

Biopharma-focused commercial analytics and consulting

ProcDNA focuses on commercial analytics and technology consulting for life sciences and biopharma. It helps clients turn data into actionable insights through analytics, technology, and data science services, including specialized offerings like Auxo HCP 360 for data management, marketing, and customer relationship optimization. The company delivers tailored solutions in areas such as commercial planning, market assessment, and patient journey quantification, enabling precise business decisions and growth. What sets ProcDNA apart is its deep expertise in market access analytics, sales strategy, and campaign ROI, backed by a leadership team with over a century of combined experience, a track record with 25 clients across 40 disease indications, and a presence in five office locations. The overarching goal is to drive growth for biopharma clients by turning complex data into clear, strategic actions.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: South San Francisco, CA
Founded: 2019

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