Head of Retail Design

Job Description

As Head of Retail Design, you’ll lead our global Retail Design department, responsible for translating our retail concepts into detailed design solutions that can be executed across our Sales Markets.

You’ll be accountable for driving high-quality, commercial execution across our full portfolio of store formats, from Core to Flagship stores, ensuring consistency with our brand identity, retail concepts and format guidelines.

In this role, you’ll set the vision, strategy and priorities for Retail Design globally, balancing creativity and functionality with commercial impact, operational excellence and cost efficiency. You’ll work closely with Sales Markets and cross-functional partners to ensure our concepts are brought to life consistently and at scale.

You’ll also play an important leadership role, developing leaders and specialists within the department and building the capabilities we need for the future.

You will:

• Lead the global Retail Design department across multiple countries, creating a clear direction and strong collaboration across the function.
• Set the vision, strategy and priorities for Retail Design globally, balancing creativity, functionality, commerciality and cost efficiency.
• Ensure the delivery of commercially strong stores that reflect H&M’s brand identity, strategic direction, retail concepts and local Sales Market needs.
• Drive excellence in the execution of store design across all formats, ensuring alignment with commercial objectives and operational principles.
• Partner closely with Sales Markets and cross-functional teams to ensure consistent and effective implementation of retail concepts and design standards.
• Ensure global design guidelines, ways of working and processes that enable quality, consistency and scalability.
• Act as a key partner across the wider Retail organisation, contributing a Retail Design perspective to store strategy, development and decision-making.
• Coach and develop leaders and specialists within the department, building strong capabilities and future talent.
• Lead resource planning, budgeting and performance management for the department.
• Collaborate closely with the Retail Creative Development department, bringing the Retail Design and execution perspective into the development of future store concepts and formats.
• Travel to Sales Markets and store locations globally to stay close to local needs, support key projects and ensure strong alignment between global Retail Design direction and local execution

Qualifications

WHO YOU ARE

We’re looking for a collaborative and commercially minded design leader with extensive experience within retail design, architecture, store development or a closely related field. You combine a strong creative perspective with the strategic and operational capabilities needed to translate concepts into scalable, high-quality retail environments.

We are looking for people with…

• Extensive experience in retail design, architecture, store development or a related creative design field, ideally within an international or multi-market organisation.
• Proven leadership of multidisciplinary design teams, including leaders and senior specialists.
• A strong understanding of how to translate brand identity and creative concepts into physical retail environments and commercially effective customer experiences.
• The ability to take retail concepts from creative vision through technical development to implementation at scale.
• Strong commercial understanding, with the ability to balance design ambition with customer needs, operational requirements, budgets and cost efficiency.
• A track record of developing global design principles, guidelines, processes and ways of working that enable consistency, quality and scalability.
• The ability to work effectively across functions and markets, partnering with creative, commercial, technical and operational stakeholders.

And people who are…

• Visionary and strategic, with the ability to set a clear direction and turn that vision into action.
• Creative and commercially minded, able to balance bold ideas with business and customer needs.
• Collaborative and influential, with the ability to bring different perspectives together and create alignment across teams and markets.
• An empowering and inclusive leader who builds trust, develops people and creates strong, high-performing teams.
• Comfortable navigating complexity and making decisions in a fast-moving, international environment.
• Clear and confident communicators who can engage and influence stakeholders at different levels.
• Curious and forward-thinking, with an interest in how retail, customer expectations and physical experiences continue to evolve.

Additional Information

WHO WE ARE  

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.  

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  

• 25% staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET)  

• H&M Incentive Program – HIP  

JOIN US  

Our uniqueness comes from a combination of many things — our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.  

Take the next step in your career together with us. The journey starts here.  

This is a full-time permanent role based in Stockholm. Please send your CV English as soon as possible, by the latest 18th November 2026

*We are committed to a recruitment process that is fair, equitable and based on competency. We therefore kindly ask you not to attach a cover letter in your application.