Transaction Monitoring and Payment Screening Manager

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands:Booking.com, Priceline, Agoda, KAYAK andOpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visitBookingHoldings.comand follow us on X (formerly known as Twitter) @BookingHoldings.

Booking Holdings Financial Services (hereinafter “BHFS”) provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards

Job Summary

The Compliance Operations team is responsible for executing BHFS’s AML/CTF and FS program ensuring compliance with applicable laws, regulations and guidelines.  

The Transaction Monitoring and Payment Screening Manager will report to the Head of Compliance Operations and will be a key SME in the wider BHFSI and BHI Compliance teams 

You will lead in the design, development and execution of transaction monitoring and payment screening processes and procedures. You will work hand-in-hand with the Regulatory Compliance team to translate, monitor and operationalise rules to assist in the detection of suspicious activity. 

You will design the framework and procedure for investigations related to transaction monitoring as well as Payment screening and direct and train other team members in how to effectively review alerts, escalate or mitigate. 

You will work with the wider BHFSI Compliance team on the transactional monitoring optimisation strategy for BHFS and provide SME inputs to enhance the TM systems and payment screening process. You will collaborate with the wider, Business, Operational, and Technology stakeholders to develop and optimise TM and payment screening solutions, ensuring they are effective and efficient.

You will be a people manager with experience leading high-performing teams and developing existing team members. 

You will work collaboratively with the Compliance Operation manager and team leads to ensure adequate resources are available to effectively manage the AML and KYC needs of the function.

Key Responsibilities

• Assist in the design, review, testing of transaction monitoring rules and payment screening. 

• Lead the design and implementation of transaction monitoring and payment screening investigations. 

• Provide SME support to product teams both internal and external to ensure the effectiveness of transaction monitoring and payment screening programs. 

• Assist in the implementation and ongoing development of financial crime tooling for Compliance Operations and BHFS. 

• Lead on developing, refining and maintaining procedures, processes and the training needs for the  team. 

• Work with offshore teams to ensure investigations are carried out in accordance with policies and procedures. 

• Identifying opportunities to streamline or improve current processes 

• Managing multiple queues of screening and  transaction monitoring alerts

• Serving as an escalation point for complex transaction alerts and investigate alerts before handing off to the Regulatory Compliance function. 

• Measure the effectiveness of the existing process and procedures. 

• Maintain a process for tracking emerging trends

• Forecast resource requirements on an ongoing basis 

• Be comfortable presenting and engaging  with senior stakeholders 

• Track productivity and quality to ensure team are operating effectively and efficiently 

• Assist the firm’s Head of Compliance Operations in responding to regulatory or law enforcement requests 

• Responsible for Transaction Monitoring and payment Screening related Audits

Knowledge and Skills

• Demonstrable track record of independently implementing and leading complex investigations, managing an efficient case management framework (including policies, procedures, work-paper documentation templates/standards, job aids, Quality Assurance, monitoring against aging, and setting Key Performance/Risk Indicators for control-execution)

• Extensive experience in financial crime compliance, with a focus on transaction monitoring, anti-money laundering, terrorist financing, and sanctions.

• Excellent knowledge of local regulations and European Directives in connection with monitoring for financial crimes, requirements for conducting comprehensive investigations, and filing reports with law enforcement and regulators

• Proven experience in leading and developing teams. 

• Experience in a regulated business environment with governance,      control, and risk management exposure, ensuring adherence to action and escalation procedures. 

• Strong analytical skills, able to manipulate data, produce MI, and prepare reports; 

• Proven experience providing effective oral and written communication to senior stakeholder 

• Ability to identify issues and develop risk-based solutions that satisfy relevant regulations while executing sound business judgement

• Experience of supervising and managing a team, of varying levels of experience and subject matter expertise; experience developing and retaining talent. 

• AML/CTF and FS related training is an advantage

• Excellent communication skills in English, both verbal and written 

• Must have good planning and time management/prioritisation skills 

• Ability to work independently and also to liaise with other departments 

• Excellent interpersonal skills and ability to work in a matrix environment

Booking Holdings Financial Services International Ltd.is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to treating all employees equally, regardless of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the traveler community. We believe embracing equality and diversity in the workplace benefits not just our organisation but also individual employees, departments and our customers.

This policy extends to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings Financial Services International Ltd is an Equal Employment Opportunity employer and makes hiring decisions based solely on qualifications, merit, and business needs at the time.