Sumitomo Electric Wiring Systems

Supplier of automotive electrical systems.

Customer Service Planner 3

Production Planning & SchedulingConfirmed live in the last 24 hours

Full-timeScottsville, KY, USANo salary listedIn-person

About the Job

Requirements

A Bachelor of Science degree in a related field.
Five to seven years of progressive material or production control planning responsibility.
Experience with an MRP system and inventory control.
Proficiency in Microsoft Office programs, including Outlook, Excel, and Word.

Responsibilities

Perform production planning for assigned products, create and maintain production schedules, create and manage shop orders, and work with Manufacturing to improve efficiency.
Work with customer service in assigned sections and product lines, executing these functions daily to meet on-time delivery, production, and profit targets as directed by management.
Receive and confirm customer orders, review forecast accuracy, negotiate alternate ship dates and quantities when required, and enter manual orders as needed.
Manage and maintain customer setup information in the MRP system and shared documents for assigned areas.
Monitor the Back Order Report, review stock levels and the next PR run, coordinate schedule changes with Planners if required, and work to reduce backorders and expedite costs.
Negotiate and resolve disputes with customers regarding ship timing and freight methods or expense; collaborate with SVW and third-party warehouses.
Assess stock levels and expedite orders with added fees for special shipping requests; coordinate shipments with sister plants and inspection locations to SVW.
Coordinate replacement parts and QA recalls with customers and internal QA and Shipping.
Coordinate trial and sample orders and deliveries with Engineering and Quality groups.
Follow up on PPAP approvals with customers and the internal QA group to ship parts expeditiously; collaborate with SQA on quality issues to release parts for shipping.
Work with Sales groups and customers daily to meet SEWS and customer delivery goals and targets.
Cross-train in other Production Control Associates areas in Planning and Customer Service to provide support during peak periods and absences.
Set up customer/SEWS cross-reference product lists.
Work with Production Control, Manufacturing, Business Planning, Quality, Engineering, Maintenance, and Shipping colleagues daily to meet goals and targets for SEWS groups.
Perform other duties and assignments as requested by management.

Description

BASIC POSITION DUTIES:

Planner III/Sr is responsible for production planning for assigned products, creating and maintaining production schedules, creating and managing shop orders, and working with Mfg for best efficiency. Working with customer service in assigned sections and product lines. Persons in this position will execute these functions daily to meet on time delivery targets, production targets, and profit targets as directed by management.

Receive and confirm customer orders / Review for forecast accuracy /Negotiate alternate ship dates and quantities when required / Enter manual orders as needed.
Manage and maintain customer set up information in MRP system and shared documents for assigned areas.
Monitor Back Order Report, review stock levels and next PR run, coordinate schedule changes with Planners if required, work to reduce backorders and expedite costs.
Negotiate and resolve disputes with customers on ship timing and freight methods/expense; collaborate with SVW and Third Party WH.
Assess stock levels and expedite orders with added fees for special ship requests.Coordinate shipments with sister plants, inspection locations to the SVW.
Coordinate Replacement Parts/QA Recall with Customer & Internal QA/Shipping.
Coordinate Trial & Sample orders and deliveries with Engineering and Quality groups.

Follow up on PPAP approvals with Customers and internal QA group to ship parts expeditiously; collaborate with SQA on quality issues to release parts for shipping.

Work with Sales Groups and Customers daily to meet all SEWS and Customers delivery goals and targets.
Crosstrain in other Production Control Associates areas in Planning and Customer Service to support during peak periods and absences.
Set up Customer/SEWS Cross Reference Product List.Work with other members of Production Control, Manufacturing, Business Planning, Quality, Engineering, Maintenance, and Shipping Departments daily to meet all goals and targets for SEWS groups.
Other duties and assignments as requested by Management.

POSITION REQUIREMENTS:

Education: BS in related field
Experience: 5-7 years progressive material or production control planning responsibility
Experience with MRP system and inventory control
Proficient in Microsoft office programs – Outlook, Excel, Word

About the Company

Sumitomo Electric Wiring Systems

Supplier of automotive electrical systems.

Sumitomo Electric Wiring Systems (SEWS) makes electrical systems for cars. Its products include electrical distribution systems, components, and electronics that help power and control a vehicle’s electrical functions. These parts are designed to be installed in vehicles to manage power flow, sensors, and other electronic systems so cars run reliably. SEWS differentiates itself through a long, trusted brand name from Sumitomo Electric Industries and a focus on quality, on-time delivery, and cost competitiveness, backed by safety and a strong global parent company. The company aims to supply high-quality electrical systems to the automotive industry and support the development of intelligent, connected cars.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newcastle upon Tyne, United Kingdom
Founded: 1986

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