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Connections Health Solutions

Provides 24/7 crisis behavioral health care

Recovery Support Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeKirkland, WA, USA$26 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • A current Certified Peer Support Specialist (CPSS) or Certified Peer Support Specialist-Trainee (CPSS-T) certification is required; eligible CPSS-T candidates will receive supervision hours and support to obtain full CPSS certification.
  • Registration with the Washington State Care Authority is required.
  • Candidates must have lived experience in behavioral health recovery, or be the parent or guardian of a child with lived experience with behavioral health services, be at least 18 years old, and have been in behavioral health recovery for at least one year.
  • Candidates must be able to work with individuals who may exhibit agitation, aggression, or unpredictable behavior.
  • Successful applicants must be fully vaccinated with documentation or qualify for an exemption under the company's exemption process before the start date.
  • Candidates must complete credentialing requirements within the required period, including obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other credentials required for the role.
  • Candidates must be able to obtain a Washington State Food Handlers Card.
  • Candidates must occasionally lift, push, pull, or carry up to 50 pounds.
  • Candidates must tolerate prolonged walking, standing, and observation in a fast-paced environment.

Responsibilities

  • Use lived experience and personal recovery to provide hope, encouragement, and authentic peer support throughout individuals' treatment and recovery.
  • Build trusting therapeutic relationships, maintain professional boundaries, and use appropriate self-disclosure to promote connection and recovery.
  • Support individuals in identifying their strengths, preferences, goals, and personal definition of recovery, encouraging self-determination and participation in care.
  • Facilitate or co-facilitate individual and group recovery activities that promote wellness, coping skills, connection, and recovery-oriented goals.
  • Respect multiple pathways to recovery and support individuals in identifying approaches and resources aligned with their needs, preferences, and goals.
  • Support patients during post-discharge transportation by providing engagement, encouragement, and guidance about next steps in care.
  • Advocate for individuals and serve as a support resource and recovery-focused partner throughout their treatment journey.
  • Encourage individuals to participate in treatment planning, communicate their needs, and make informed decisions about care and recovery.
  • Provide practical support and encouragement to help individuals navigate challenges, build confidence, and develop skills for continued recovery and community integration.
  • Promote a recovery-oriented environment by modeling hope, resilience, self-advocacy, and belief in the possibility of recovery.
  • Use knowledge of community resources to help individuals identify and access services addressing recovery, wellness, and social needs.
  • Help individuals connect with natural supports, peer networks, community resources, and other services that promote stability and long-term recovery.
  • Provide education and encouragement about available recovery resources, services, and community-based supports while respecting individual choice and self-determination.
  • Use trauma-informed, recovery-oriented, and person-centered approaches to build therapeutic alliance, promote trust, and support emotional and behavioral stability.
  • Use effective communication, active listening, empathy, and appropriate de-escalation strategies to support individuals experiencing distress or crisis.
  • Collaborate with the interdisciplinary team to promote alternatives to seclusion and restraint by identifying individual needs, recognizing triggers, and strengthening therapeutic relationships.
  • Support a safe and respectful treatment environment and respond appropriately to changes in behavior, risk, or individual needs within the scope of training and role responsibilities.
  • Work with nurses, providers, clinicians, behavioral health staff, and other multidisciplinary team members throughout treatment and recovery.
  • Share relevant observations, individual perspectives, and recovery-focused insights with the treatment team while maintaining confidentiality and professional boundaries.
  • Participate in treatment and recovery planning and support implementation of individualized goals, interventions, and discharge plans as directed by the treatment team.
  • Promote continuity of care by helping individuals understand recovery plans and connecting them with appropriate supports and resources.
  • Accurately and promptly document encounters, interventions, observations, and recovery-support activities in the electronic health record according to organizational standards.
  • Communicate significant changes, concerns, or barriers to recovery to appropriate interdisciplinary team members in a timely manner.
  • Maintain accurate, timely, and professional documentation while protecting individual privacy and confidentiality.
  • Demonstrate professionalism, reliability, and self-awareness in person-centered, recovery-oriented care.
  • Maintain appropriate boundaries and distinguish personal recovery experience from professional responsibilities of the RSS role.
  • Participate in required training, supervision, team meetings, and ongoing professional development to strengthen peer-support and recovery-focused practice.
  • Perform other duties as assigned.

Desired Qualifications

  • Three or more years of personal recovery experience.
  • Behavioral health, substance use treatment, or general mental health recovery experience.
  • Completion of Washington State Health Care Authority (HCA) CPC 40-hour training and examination.
  • Completion of specialized peer certifications such as WHAM or ASIST.
  • Knowledge of evidence-based and person-centered skills, including Motivational Interviewing, Trauma-Informed Care, verbal de-escalation, harm reduction, and person-centered language.
  • A valid driver's license and clean driving record.

About the Company

Connections Health Solutions

Provides 24/7 crisis behavioral health care

Connections Health Solutions provides 24/7 behavioral health crisis care through crisis response centers that include walk-in urgent care, a 23-hour psychiatric observation unit, a crisis stabilization unit, and outpatient programs. It stabilizes patients quickly in a least-restrictive setting and works with state and local governments, health plans, nonprofits, and law enforcement to build value-based crisis systems that reduce unnecessary hospital admissions. It differentiates itself by operating specialized behavioral health facilities instead of EDs, accepts all patients regardless of insurance or acuity, and partners with agencies to lower overall healthcare costs. Its goal is to scale community-based crisis systems that improve patient outcomes and expand access to this model across more regions.

Company size
201-500
Company stage
Late Stage VC
Total funding
$58M
Headquarters
Phoenix, AZ
Founded
2009

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