Senior Customer Quality Engineer

Your Job

Molex is seeking an experienced, proactive Senior Customer Quality Engineer / Customer Quality Manager to join our Optical Solutions Business Unit (OSBU). This high-impact role serves as the primary technical quality interface for our strategic networking customers.

In this role, you will lead customer quality engagements, failure analysis (8D), and cross-functional quality initiatives between R&D, operations, and global manufacturing sites. This position requires international travel to support key customer milestones, with potential future opportunities for relocation to the United States based on business needs and personal career aspirations.

Our Team

• R&D Optoelectronic Solutions

What You Will Do

• Lead customer quality engagement as the primary technical interface for strategic networking accounts.
• Drive regular customer quality reviews, monthly quality meeting, SBR and executive reporting metrics.
• Own end-to-end failure analysis, lead root-cause investigations, and deliver robust 8D reports for customer complaints and field returns.
• Align R&D, Operations, and manufacturing sites to ensure NPI launch readiness and smooth mass-production ramp.
• Host customer quality audits, support line qualifications, and lead quality evaluations for Process Change Notifications.
• Monitor field performance and quality data to drive systemic corrective actions and continuous product improvements.

Who You Are (Basic Qualifications)

• Bachelor’s degree in science, engineering or a related field.
• 5+ years of experience in the optical communication industry or an opto-electronics manufacturing environment.
• Expertise in quality tools, such as SPC, FMEA, 8D, CAPA, and Lean Six Sigma.
• Excellent communication skills in English to effectively manage global suppliers and cross-functional internal teams.
• Driven by a strong desire to make meaningful contributions and deliver a tangible impact on overall success.
• Willingness and ability to travel internationally (up to 15-25%) for customer on-site meetings, escalations, and factory audits.

What Will Put You Ahead

• Master’s degree or above.
• In-depth knowledge of optical communication technologies and connectivity standards.
• Proven experience in multiple supplier management, specifically dealing with complex supply chains for optical components or connectivity hardware.
• Experience with Transceiver module assembly processes and reliability testing.
• Strong understanding of optical testing and parameters (e.g., insertion loss, return loss, wavelength accuracy, etc.).
• Strong data analytical skills to track supplier performance trends and predict potential quality risks.
• Openness to potential future overseas assignment or relocation to the US is a plus.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. 

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. 

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