Reception and Retail Associate
About the job
- Excellent customer service skills and a guest-focused attitude.
- Strong written and verbal communication abilities.
- Confidence answering phone calls, responding to emails, and assisting guests.
- Strong time-management and multitasking skills.
- Ability to stay organized and focused in a fast-paced environment.
- Willingness to support teammates and contribute to a positive workplace.
- Attention to detail when managing service queues and front desk responsibilities.
- Welcome guests and create a friendly, professional first impression.
- Answer phone calls and respond to emails.
- Manage service queues and help guests navigate their visits.
- Provide information about services, products, and the shop experience.
- Assist guests with retail product selections.
- Support product displays, merchandising, and inventory organization.
- Keep the reception and retail areas clean, organized, and welcoming.
- Work closely with barbers and other team members to maintain a smooth guest experience.
- Manage multiple tasks while providing customer service.
- Familiarity with visual merchandising and product inventory is an asset.
- Previous experience in a salon, barbershop, or spa is an asset.
About the company
Tommy Gun's Original Barbershop is a Canadian grooming brand with franchised shops in Canada, the United States, Australia and New Zealand. Its barbershops perform haircuts, fades, beard grooming and shaves, combining traditional barber services with scalp massages, hot towels and styling. Guests join a walk-in queue through an app, online check-in or the shop, while retail areas and an online store sell hair-care, shaving and grooming products. The franchisor supports local owners with site selection, operating systems, marketing and supply arrangements to maintain its service format across the network. Founded in 2009, Tommy Gun's Original Barbershop is headquartered in Kelowna, British Columbia, Canada.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Kelowna, Canada
Founded
2009
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Simplify's Take
What believers are saying
- Learning resources span the network: Tommy Gun's University centralises training videos, brand modules and quizzes for team members.
- Products cost less for staff: the Grande Prairie reception-and-retail vacancy includes an employee product discount.
- Retirement contributions receive matching funds: the full-time Kamloops barber vacancy advertises matching RRSP contributions.
What critics are saying
- Availability extends beyond weekdays: Grande Prairie guest services requires flexibility for evenings and weekends.
- Benefits have a waiting period: Kamloops lists a six-month qualifying period for full-time team members.
- Barber eligibility requires training: the Yorkton vacancy seeks journeyman-certified barbers or stylists, or candidates completing an apprenticeship.
What makes Tommy Gun's Original Barbershop unique
- Ownership is private: the corporate profile identifies Tommy Gun's as a privately held company.
- Product supply has a central base: the franchisor operates a Kelowna distribution centre with weekly ordering for shops.
- Each shop has operational support: the franchise programme assigns a dedicated Shop Support Manager to every barbershop.
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