Inside Sales Representative
The Boyd Group
Inside Sales Representative
The Boyd Group
Collision repair and auto glass network
Company: Glass America
Elmhurst, IllinoisBuilt with Intent. Driven by YOU.
At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
POSITION SUMMARY:
Inside Sales Representatives provide effective and outstanding customer service to all customers, answer inbound calls from prospective customers to prepare and present quotes and recommendations based on customers’ needs, effectively communicate with prospective customers to explain and sell Glass America products and services, appropriately respond to inquiries and questions, use available resources to provide accurate information about our products and our competitive prices, turn objections into sales, and use strong sales techniques to close each sale.
PRINCIPLE FUNCTIONS AND RESPONSIBILITIES:
*Including but not limited to:
Handle customer inquiries via phone and email.
Provide customers with auto glass product and service information.
Provide customers with estimates, make sales, schedule appointments, and process orders.
Document all call and sale information.
Make follow-up sales calls on all estimates that have been written and not sold.
Assist with handling work for peers who are not available or are out of the office.
Consistently meet all metrics established for the ISRs.
SKILLS/ABILITIES:
Professional and pleasant telephone voice.
Ability to effectively function in a team setting.
Easily adaptable to a fast-paced environment managing multiple tasks.
Excellent interpersonal communication skills (i.e., verbal, written, listening).
Cheerful and helpful attitude.
Good data entry and typing skills.
Ability to function in a fast-paced environment.
Problem-solving skills (i.e., handling customer concerns, competitive pricing tactics, etc.).
Ability to sit for long periods and use/read a computer keyboard and monitor.
Able to work Saturday or Sunday as part of a weekly schedule.
Must be able to complete background check/MVR and drug screening process.
EDUCATION/QUALIFICATION/EXPERIENCE:
High School diploma or GED preferred.
Experience using a PC with various software packages.
Call center, customer service, or sales experience is strongly preferred.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Voluntary Daily Pay option available
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
This position pays $18/hr plus commission.
Collision repair and auto glass network
The Boyd Group is a North American collision repair and auto glass company. It runs a network of repair shops that fix damaged vehicles and replace or repair windshields and glass. Each shop provides on-site assessments, repairs, refinishing, and customer service to return vehicles to pre-accident condition. The business model centers on owning and consolidating a large number of collision repair centers to leverage scale, standardized processes, and a consistent customer experience. Unlike many competitors, Boyd grew aggressively through acquisitions, building a nationwide presence in both Canada and the United States and becoming the largest collision repair operator in Canada before expanding south of the border. The company aims to be the leading auto collision and glass repair platform in North America by delivering reliable repairs, transparent service, and a broad network that makes it easy for customers to access its shops.
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