Patient Scheduler 3

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UMHC - SCCC - Radiology has an exciting opportunity for a Patient Scheduler 2 position. The incumbent delivers exceptional customer service by communicating with patients over the phone 
to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

• CORE JOB FUNCTIONS1. Oversees scheduling workflow of all departmental patient schedulers. 2. Provides daily pending orders and scheduling reports to Manager. Provides first available reports on a weekly basis or as needed to Manager. 3. Triages diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule. 4. Works with EGAIN web based system to constantly monitor phone volumes, agents for quality assurance on a daily basis. 5. Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis. 6. Assists Supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent. 7. Assists Supervisor in conducting performance improvement meetings concerning scheduling workflows. 8. Assists Supervisor in maintaining proper scheduling staffing levels. 9. Provides leadership, education, and orientation to all new scheduling staff. 10. Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications. 11. Assists the Supervisor with employee performance evaluations on a weekly and yearly basis. 12. Ensures staff utilizes departmental guidelines for consistency. 13. Provides STAT overbook slots for all radiology modalities to all patient schedulers. 14. Edits database and software templates as needed when supervisors, manager are unavailable. 15. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSEducation:High School Diploma or equivalent/relevant experience, certification or licenseUNIVERSITY OF MIAMICore_Patient Scheduler 3 (H)Certification and Licensing:Refer to department description for applicable certification requirementsExperience:Minimum 3 years of relevant experience requiredKnowledge, Skills and Abilities: - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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