Full-Time

Senior Data Analyst

Confirmed live in the last 24 hours

SevenRooms

SevenRooms

201-500 employees

Guest experience and retention platform for hospitality

Data & Analytics
Consumer Software

Compensation Overview

$159.5k - $176kAnnually

+ Bonus

Senior

Remote in USA

Remote work applicable for any US state.

Category
Data Analysis
Data & Analytics
Required Skills
SQL
Tableau
Looker
Data Analysis
Requirements
  • 3-5+ years of experience working with complex, structured, and unstructured datasets related to business outcomes (Bookings, Renewals, Upsells, Customer Engagement, etc.)
  • Experience with SQL and cloud business intelligence tools (e.g. Looker, Tableau, Data Studio, etc.); understanding of cloud data warehousing and ETL/ELT techniques is a plus
  • You can effectively communicate complex data concepts so they are understandable, consumable, and/or actionable by variable audiences
  • You’re able to adapt quickly to the evolving needs of a high-growth SaaS business and create pragmatic and innovative solutions to complex business problems
  • You’re able to facilitate cross-organizational collaboration to drive actionable and measurable results.
Responsibilities
  • Partner closely with members of the Data, Engineering, Revenue Operations, Finance, Marketing and Customer Success leadership teams. Create innovative ways to share data and insights back to the business. Identify critical operational questions that can be answered through new data insights. Help design initiatives, metrics, and impactful projects.
  • Own and improve KPI reporting to measure business initiatives, customer engagement, and customer retention. Combine data from disparate data sources into scalable models while maintaining accuracy in deliverables. Investigate, troubleshoot, and solve data quality issues.
  • Compile analytics into reporting & visualizations that empower our GTM Teams to make educated, data-driven decisions. Lead the development and documentation of organizational data assets and definitions.
  • Become a subject matter expert on everything related to our SevenRooms business teams and business initiatives. Through training and close collaboration, work with multiple teams to identify key areas of improvement based on various data sources.
  • Support incoming business requests, compile root cause analyses and solve common issues at the source. Drive advanced analyses to identify underlying business and product trends and provide strategic recommendations.

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage various aspects of a guest's journey, including reservations and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. Additionally, SevenRooms includes automated tools that help staff save time and execute services efficiently. The company charges a subscription fee for its platform, which not only streamlines operations but also offers insights into customer behavior for personalized marketing and tracking guest sentiment. The goal of SevenRooms is to help hospitality businesses improve their services, foster loyalty, and drive repeat visits.

Company Stage

Series B

Total Funding

$69.9M

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

32%
Simplify Jobs

Simplify's Take

What believers are saying

  • The launch of a global Customer Advisory Board indicates SevenRooms' commitment to continuous improvement and industry collaboration.
  • Integration with Square's POS system expands SevenRooms' reach and functionality, making it more attractive to potential clients.
  • The acquisition of HeyPluto and Vast Data demonstrates SevenRooms' aggressive growth strategy and potential for market dominance.

What critics are saying

  • The highly competitive nature of the hospitality tech sector could make it challenging for SevenRooms to maintain its market position.
  • Integration of acquired companies like HeyPluto and Vast Data may present operational and cultural challenges.

What makes SevenRooms unique

  • SevenRooms offers a comprehensive Guest Experience and Retention platform specifically tailored for the hospitality industry, unlike broader CRM solutions.
  • The platform's ability to break down data silos and provide a complete view of each guest's preferences both on and off-premise sets it apart from competitors.
  • Strategic acquisitions like HeyPluto enhance SevenRooms' AI-powered personalized messaging capabilities, further differentiating it from other hospitality tech providers.

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