U.S. consumers embrace AI-powered dining experiences, exclusive brand collaborations and elevated personalization – but human connection remains king.NEW YORK, April 17, 2025 /PRNewswire/ -- SevenRooms, the leading CRM, marketing and operations platform for the hospitality industry, today released its annual U.S. Restaurant Trends Report, highlighting how evolving diner behaviors and technology are reshaping hospitality. Based on a survey of 1,000 U.S. consumers and 250+ hospitality operators, along with proprietary platform data, the report spotlights a new reality: automation isn't replacing hospitality, it's making room for more of it. Highlighting the rise of SuperHuman Hospitality™, this year's report reveals that while diners still crave warmth and connection from their dining experiences, they also expect seamless personalization, smarter booking experiences, offerings that extend beyond the dining room, and tailored marketing that speak to them, not at them

Yesterday at the first Australian Shift Conference, SevenRooms announced the Australian launch of Text Marketing, the first in a series of new marketing functions being made available to operators this year.