Full-Time

Site Reliability Engineer

Confirmed live in the last 24 hours

Tickets.com

Tickets.com

201-500 employees

Ticketing platform for venues worldwide


Senior

New York, NY, USA

Required Skills
Data Science
SQL
Postgres
MongoDB
Development Operations (DevOps)
Oracle
Linux/Unix
Data Analysis
Requirements
  • Minimum of a bachelor’s degree in Computer Science, MIS or related degree and five (5) years of relevant experience
  • Ability to communicate clearly and effectively strong opinions on how to use technologies such as cloud, microframeworks, DevOps, automation, and observability tools
  • Demonstrable experience engineering automation of triggers, alerts, and remediation and a passion for reducing toil
  • Have written code in a compiled language that runs in production somewhere
  • Have written code in interpreted languages
  • Experience in Oracle 19c, Postgres, Mongo, Change Data Capture, data and data store monitoring, management and support
  • Experience with OLTP, OLAP as well as PL/SQL code development and tuning
  • Experience in Linux OS and shell scripting
  • Extensive experience in performance tuning and analysis
  • Strong ITIL principles are a plus
  • Capacity planning for all aspects of a data store system (storage, compute, memory, etc.)
  • Understanding of networking and connectivity and how it relates to a data store environment
  • Excellent problem solving and troubleshooting skills
  • Ability to work non-standard shifts including nights and/or weekend on-call responsibilities
  • Dedicated to continuous improvement of yourself and our SRE/DBRE capabilities
  • Background in data engineering, data science, or even data analysis
  • Understand industry best practices for scaling data platforms
Responsibilities
  • Ability to interface with all levels of employees
  • Ability to work both independently with little supervision and in a team environment
  • Prioritize unblocking your teammates, collaboration and knowledge sharing
  • Ensures availability, security, integrity, and recovery of data, pipelines and data stores
  • Define and configure relevant database metrics to ensure observability
  • Create and maintain dashboards and reports to visualize database performance and health
  • Create monitoring and alerting to trigger on error conditions, degradation symptoms and defined SLOs, as well as outages
  • Develops and implements data store maintenance plans, including performing integrity checks, updating statistics and monitoring security and hardware resource utilization
  • Work with peers to roll out changes to production environments and help mitigate and prevent data-related production incidents
  • Work on automation of data store infrastructure and help engineering succeed by providing self-service tools
  • Resolves performance, capacity, replication, and other distributed data, pipeline and data store issues
  • Support and debug data production issues across services and all levels of the stack
  • Provide timely incident response and participate in on-call rotations
  • Continuously identify opportunities for process improvement and automation to enhance database performance, reliability, and efficiency

Tickets.com offers the ProVenue® ticketing platform, leveraging cutting-edge technology to provide innovative solutions and value to clients and patrons. The platform focuses on strategic partnerships and uses technology to maximize revenue and enhance the ticketing experience for venues worldwide.

Company Stage

N/A

Total Funding

$15M

Headquarters

Costa Mesa, California

Founded

1995

Growth & Insights
Headcount

6 month growth

1%

1 year growth

7%

2 year growth

7%