Perform fit/gap analysis and document potential software implementation challenges
Plan and facilitate requirements-gathering sessions with Corrections Clients to elicit and develop requirements for software implementations and enhancements
Author clear, concise and complete Requirements Specification and Conceptual Design documentation
Collaborate with Project Managers, Developers, and Testers during all phases of the software development life-cycle
Assist in the triage of Client-reported issues
Participate in the planning and verification of software releases
Create release documentation
Develop application training material for both internal and external use
Deliver application (Train-the-Trainer (T3) and End-User) training in a classroom/group setting at Client sites
Maintain strong Client relationships and be a positive representative for the company
Regularly travel to client sites for essential project activities
Proactively identify and escalate project issues and risks
Provide mentoring and training to internal staff members with regard to Client business processes and product offerings
Employ and adhere to the processes and procedures adopted by Syscon for all phases of project work
Contribute to the improvement and growth of the organization with new ideas
Participate in continual professional development
Perform other duties as assigned
Desired Qualifications
Previous application or business experience related to the Corrections industry is an asset
Job Description
No of positions : 8
Key Accountabilities, Duties & Responsibilities:
· Perform fit/gap analysis and document potential software implementation challenges · Plan and facilitate requirements-gathering sessions with Corrections Clients to elicit and develop requirements for software implementations and enhancements · Author clear, concise and complete Requirements Specification and Conceptual Design documentation · Collaborate with Project Managers, Developers, and Testers during all phases of the software development life-cycle · Assist in the triage of Client-reported issues · Participate in the planning and verification of software releases · Create release documentation · Develop application training material for both internal and external use · Deliver application (Train-the-Trainer (T3) and End-User) training in a classroom/group setting at Client sites · Maintain strong Client relationships and be a positive representative for the company · Regularly travel to client sites for essential project activities · Proactively identify and escalate project issues and risks · Provide mentoring and training to internal staff members with regard to Client business processes and product offerings · Employ and adhere to the processes and procedures adopted by Syscon for all phases of project work · Contribute to the improvement and growth of the organization with new ideas · Participate in continual professional development · Perform other duties as assigned · -5 years of experience as a BA in the Corrections, Finance or Medical domain · 3-5 years of experience authoring use cases and functional requirements, and designing software solutions · Previous experience working with external Clients and End-Users · Previous experience with diverse software development methodologies (e.g. Waterfall, Agile, RUP) · Previous experience implementing Commercial-off-the-Shelf (COTS) software solutions · Previous application or business experience related to the Corrections industry is an asset