Operations Manager

The Opportunity

We currently have an opportunity for a Manager, McOpCo Operations supporting the McOpCo Alberta market.  The role leads a team of  McOpCo Operations Consultants and is accountable for guest count growth, sales, profitability and great guest experiences across the market's restaurants. Key stakeholders include the Director, McOpCo; McOpCo Operations Consultants; General Managers; and partner teams in HR, Finance, Loss Prevention, Development and Marketing.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

People

• Models McDonald's values and leadership behaviours, building a high-performing, engaged culture across Operations Consultants, General Managers and restaurant teams.
• Interviews, hires, and trains McOpCo Operations Consultants based on profit center needs and goals.
• Leads goal setting, regular check-ins and year-end reviews for Operations Consultants. Makes sure each has a development plan and supports a diverse, inclusive pipeline of talent.
• Partners with HR to run talent reviews and succession planning, building strong benches of future Operations Consultants and General Managers.
• Develops, trains, and contributes to continuously improving the knowledge, skills, and abilities of their respective McOpCo teams.
• Drives a culture of recognition by celebrating results and milestones at the restaurant, Operations Consultant and market levels.

Guest Experience & Sales Growth

• Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC, safety and sanitation standards.
• Coaches Operations Consultants to build restaurant systems and routines that deliver great taste and quality, hospitality, order accuracy and speed of service, especially during peak periods.
• Represents McOpCo's interest in local co-op and properly executes the national and co-op promotions.
• Makes sure each restaurant has a local marketing and guest count growth plan, and that national and co-op campaigns are carried out well.
• Leads rollout and long-term adoption of new menu items, technology, delivery and digital platforms, and operating standards across the portfolio.

Business Results

• Owns the market's business and profit plan, working with Operations Consultants and restaurant teams to deliver sales, guest count, P&L and margin targets.
• Uses performance data such as P&L, food and paper cost, labour (TPCH), PMIX, guest satisfaction and operations reports to find opportunities and build action plans.
• Ensures restaurants have the right staffing and labour levels to deliver the guest experience and meet profit targets.
• Partners with Development and Construction on reinvestment plans, including new restaurants, rebuilds, remodels and equipment, and leads operations readiness.
• Partners with Loss Prevention and Finance to strengthen controls, reduce losses and build a culture of compliance and accountability.
• Develops, administers, and controls the G&A for the profit center.

Qualifications

The ideal candidate will possess the following skills and qualifications:

• Must reside in Calgary or surrounding area
• 5-7+ years of McDonalds restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics. 

• Proven ability to lead through others. At least 3 years of multi-unit or field operations leadership, with strong business and financial skills, is an asset. 
• Refined consultative approach that engages stakeholders in a collaborative manner.  Very strong customer focus with keen attention to detail and ability to translate requirements into action. Ability to present, influence and communicate information based on target audience.

• Strong organizational and project management skills with the ability to frame projects, create solutions and drive cross-functional efforts to successful completion on budget and schedule.
• Self-starter who is capable of multi-tasking along with the ability to navigate through an ambiguous, ever-changing environment.

Salary Range

The expected salary range for this role is $91,000 - $130,000 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. This is for an exsisting role.