Transit Field Services Region Director

Job Description

Who will you be working with?

Our Transit Field Services team is responsible for delivering high-quality field support, warranty execution, retrofit activities, and maintenance services for transit customers across the region. The team works closely with Product Management, Services Sales, Resident Engineers, Project Execution, Customer Service, and Operations teams to ensure reliable product performance and customer satisfaction throughout the lifecycle of Wabtec’s transit solutions. In this role, you will collaborate daily with internal stakeholders and customer representatives, leading a multi-site organization focused on operational excellence, safety, quality, and service delivery.

How will you make a difference?

As a member of the Transit Services division, you will be responsible for leading the regional Field Services organization and driving the successful execution of field service, warranty, and maintenance activities. You will deploy the regional Field Services strategy, establish operational standards and KPIs, and ensure efficient resource and budget management across multiple locations. You will support Services Sales by developing customer-centric service solutions and strengthening customer relationships while driving operational excellence and workforce capability. You will partner with Product Management, Resident Engineers, and Project Teams to improve product performance, serviceability, and customer satisfaction while providing regular operational updates and performance reporting to leadership.

What do we want to know about you?

• Engineering degree or technical qualification.
• Strong experience in project management and complex operations.
• Proven leadership of multi-site Field Service or operational teams.
• Solid business acumen and experience in service business development.
• KPI-driven, cost-focused, and customer-oriented leadership mindset.
• Strong communication and stakeholder management skills.
• Experience managing budgets, resource planning, and workforce allocation.
• Ability to lead, develop, and coach multidisciplinary teams.
• Experience supporting warranty, maintenance, repair, and retrofit activities.
• Strong problem-solving skills and a continuous improvement mindset.
• Ability to work effectively in a matrix and international environment.

What will your typical day look like?

• Lead the Field Services organization within the region.
• Deploy and execute Transit Field Services strategy, processes, and tools.
• Develop, track, and improve operational KPIs focused on quality, cost, safety, and customer satisfaction.
• Manage Resident Site Managers, Field Service Operations Managers, Warranty Managers, and Customer Service Managers.
• Perform regular workforce planning, resource allocation, and budget management.
• Support Services Sales teams in developing and delivering service solutions.
• Strengthen customer relationships and identify opportunities to grow the service business.
• Partner with Resident Engineers and Project Teams to support project execution during warranty phases.
• Drive continuous improvement initiatives focused on operational efficiency and cost optimization.
• Provide structured feedback to Product Management regarding product performance and serviceability improvements.
• Ensure training and competency development across the Field Services organization.
• Support warranty, retrofit, and maintenance activities while ensuring on-time delivery and operational excellence.
• Demonstrate a strong commitment to customer success through effective service delivery and issue resolution.

Qualifications

Additional Information

Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

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What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

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